Help! Just got an a3 e tron company car and am the second user. Have gone to plug in to charge for the first time and the light remains Orange and won’t charge. I am assuming this is because the charge point when plugged in is saying ‘PIN?’ It never gave me the option to set my own PIN so...

I have broken one of the small comms port charge pins in the car charge port this morning. Has anyone had this problem or had one replaced? Warranty or wear and tear?