polar

I have recently used 3 separate polar rapid chargers that all say my car is not compatible with them. It usually does the pre-charge checks, then gets to the communication part, then after about 20 seconds, it’ll come up with a big red ‘X’ on the screen, saying vehicle not compatible with...

Polar have just released a brand new version of their app (5 March), which I have just downloaded. It's completely separate from the original app, which you need to uninstall manually. You also have to set up the new app from scratch, but your original email/password login stays the same. The...

Hi y'all, I'm interested to know what's going on with my Zoe/Homecharge unit. My car was plugged in to charge last night and was unplugged this morning before going out. No pre-heating. The Polar/Homecharge Dashboard shows the 'Duration' of charge (basically when the plug was...

A Rapid and 2 socket 7kW post in Dunstable, but only two parking spaces. Hard luck if a 3rd car pulls up, Could be a problem if 2 are using the 7kW as this locks out the Rapid. One has to wonder at the installer who did this. Note - doesn't really matter as the Rapid is a DBT and has been...

Just noticed in my Polar Plus account that they now have a referral program which will earn each member £10 if they are still a member after the free trail. If any one want to partake in this, please PM me your email address and I'll arrange the referral. Cheers Dan

Does anybody suffer at the hands of Polar Plus customer services. I called them to let them know that neither of the charge points were working in Brighton Marina. The one lady told me that they were broken and wouldn't be fixed. The 2nd couldn't understand English very well and refused to...

So I was at a car festival recently talking to a fellow Honda insight mk1 owner about a terrible experience that Id had a few months back. One huge issue with Honda, and one with Polar charging network. So my wife and I finally bought a 2011 Nissan leaf japanese import 24kwh just before...

Got stung recently a month later from using a charger that I had gotten used to and had always been free (and Zap-Map said was free) to find it had gone chargeable. On one hand I know people scoff when I moan about a non-free charge-point, but I should point out that the "free" posts are part of...

Both Source London and Chargemaster have upped their tariffs for Central London on-street charging locations. Source London is now up to 12.9p/minute (if the charge point is capable of 22kW) in Camden,Westminster and Kensington & Chelsea. Polar Network has added electricity charges (the usual...

Hi everyone! Unfortunately my home charger stopped working last night after an hour or so of being plugged in and charging correctly. There's is no power to the Zoe, no LEDs on the charger and no whirring noise. Also the Zoe is unable to detect the charger. In the consumer unit the switch from...

I have just cancelled my Polar subscription at the beginning of this month. I did this on the first day of the of my billing cycle, but they have charged me for the remained of the month (30 days). Fine, I thought, however they have also cancelled my card, effectively making me pay for a service...

Everyone is fed up with polar instant.. the no refund policy, the terrible app. Not everyone uses their points often enough to warrant paying a monthly subscription, which is clearly what they want. Isn't the no refund policy against the consumer rights act if they can't supply the service...

Hi guys, I was up in Stafford over the weekend and discovered the new Polar Ultra Charger located at Best Western Tillington Hall Hotel, Eccleshall Road, Stafford ST16 1JJ - Rapid-Chademo Socket 50kw @ 9p per kWh. I had about 5 miles of range left when I plugged in. At 80% charge it gave me...

Hey Everyone! Apologies if this has gone into the wrong section of SpeakEV... I'm hoping that one of the moderators can move it if it has.. As some of you may know, we're launching the UK's first ever multi-brand EV Experience Centre soon. Full information on this can be found here...

I have recently spent some time repairing one of these chargers. I will be posting some of the pictures and my observations The main issue with the early version is that one of the power supply capacitors (C63) was fitted the wrong way around, which lead to a gradual failure; fortunately...

So i got a CYC card paid my £20 and was enjoying charging for free around the town I live as all the many CYC points are free to use. So when they sent the email only 2 weeks after i signed up saying they were going to start charging me £1 to charge on the free charge points I told them to shove...

Just picked up my Leaf 30, and wanted to test charge at a Polar charger. Went to Coleshill Parkway and it was in a section of car park locked off from the public? A total wast of a charge point.

Just received this email: All great things, must come to an end and your chance to receive six FREE months’ membership costs ends April 3rd! If you haven’t already there’s still just enough time for you to take advantage of this offer by signing up to POLAR Plus today. We want you to drive...

I recently got the Polar Plus card so it's still on its 6 month trial. When I spoke to Chargemaster prior to ordering the card I was sold the idea that the Polar Plus card could be used at CYC points as well as Chargemaster. Great, I thought, I can cancel renewal of the CYC card next time. I've...

Hello all, As you've probably heard the Competition and Markets Authority (CMA) have given Chargemaster the go ahead to acquire Elektromotive, the parent company of Charge Your Car. Here is what Charge Your Car customers need to know about the acquisition: There will be no interruption in the...