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Discussion Starter #1
So I have a problem that is driving me mad. I have instructed a solicitor and sent a notice to reject my now-6months old Zoe.

I come home at 6pm - car is down to 50%. I plug in and the charging starts. I nip out to check progress at 10pm. Unlock and open the door and it displays “ongoing checks” and isn’t charging. It has reached 54% before stopping. I wait a few seconds and charging resumes. By morning it has reached 100%. Whilst annoying, I still get to work. The problem is if I do t get home until 10pm, I wake up to 50% or less charge. I have a 60mile round trip to work - so this is a disaster.

Renault have investigated. They say there is nothing wrong.

Chargemaster have replaced the charging unit twice, reinforced the earth connection, reconfigured the wiring and say it is the car.

I’m at a loss - what next? I’ve lost confidence in the car and I want to return it.

has anyone else had similar issues. Anyone got a solution?

thanks

sarah
 

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2016 Nissan LEAF SL
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My old R240 started to do this just before I got rid of it. No idea what changed or why. For me it was 63-66% iirc it would always stop at until I woke the car up and it would start again.

It hadn't been to a dealer or had any updates. I had never used any charge timer. It did it at any single phase charge post, and it wouldn't ever restart no matter how long I left it without me waking the car by opening it.

Renault claimed there was nothing wrong but they wouldn't try anywhere other than their 22kW post at the dealership so it was a waste of time.

If you ever manage to get further with what the cause is, please let me know. I'm curious and would be very interested to finally understand why it suddenly started doing it.
 

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Discussion Starter #3
Well I have a lawyer. And will go to the ombudsman if need be. Basically it is a 6month old car on finance. I can’t afford to cut my losses and sell. So I’m going to stand my ground and tough it out. I’ll post any updates on this forum.
 

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Co-author of CanZE. Q210 nov 2013
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4,450 Posts
Honest question: do you want to delve into it a bit, follow a few suggestions to nail it down? Or would you rather go the "legal" route? A few "sandpaper like discussions" have ensued having different angles on the problem so to speak.

Edit: ignore this post. Seems you have two threads going on the same issue. Charging problems with home charger
 

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Discussion Starter #6
Sorry. Yes. Two posts. First was ages ago. Forgot I’d written it. I’ve been trying to sort the problem since early December. But no one will take responsibility. In the meantime I’m stuck with a car I can’t trust. Hence the legal route.
 

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2020 Corsa E
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There could be an issue with the locking pin in the charging socket on the car. That can cause issues with charging as it doesn't seat properly so it could fail the ongoing checks.

I'd also try the car on a public tethered cable charger and a socketed one with the supplied renault cable. If it has problems on all of those then it points the finger at the car.

What have renault done about it to help?
 

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Discussion Starter #8
Have you been able to test this on a public AC charger at all?
Is that using the same cable I currently have? Much trickier to test elsewhere. Renault have tested it at their garage. Say it is fine.
 

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Is that using the same cable I currently have? Much trickier to test elsewhere. Renault have tested it at their garage. Say it is fine.
Yes. That would be a good test. There are lots of AC posts around.

You could even try a Tesla destination charger (with the white sign).

Which is your nearest town?
 

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Check on PlugShare - there are quite a few near you that have socketed AC. It might rule out the car.
 

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Co-author of CanZE. Q210 nov 2013
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Sorry. Yes. Two posts. First was ages ago. Forgot I’d written it. I’ve been trying to sort the problem since early December. But no one will take responsibility. In the meantime I’m stuck with a car I can’t trust. Hence the legal route.
No prob. In that case, my original question stands :)
 

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Zoe ZE40 R90
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Wait. You can use Tesla chargers with the Zoe?
Yes. With the white sign like I said.
It's also worth checking the ones with red signs if you get stuck. There is a row of three Tesla destination chargers I use at a shopping center, (two red, one white) and all of them work on my Zoe.
 

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Renault Zoe ZE50 R135 GT-Line with CCS in Aconite.
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It's also worth checking the ones with red signs if you get stuck. There is a row of three Tesla destination chargers I use at a shopping center, (two red, one white) and all of them work on my Zoe.
What output are the Tesla chargers that work on your Zoe?
 

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Zoe ZE40 R90
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What output are the Tesla chargers that work on your Zoe?
It appears to be 22kW, shared amongst the three posts. If no-one else is charging, I usually draw 18-20 kW on my Zoe R90 (thank you canZE (y)) if the posts are all full, it can drop to 6-11kW, most times 11kW is available.
 

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Have you tried charging the car when its at a lower state of charge? I normally charge my R110 ZE 40 when it gets to 30 - 20 % rather than 50% as it charges faster and I like to preserve the battery life by minimising charge cycles although in theory 50% state of charge shouldn't make any difference, good luck in getting the problem resolved.
 

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So I have a problem that is driving me mad. I have instructed a solicitor and sent a notice to reject my now-6months old Zoe.

I come home at 6pm - car is down to 50%. I plug in and the charging starts. I nip out to check progress at 10pm. Unlock and open the door and it displays “ongoing checks” and isn’t charging. It has reached 54% before stopping. I wait a few seconds and charging resumes. By morning it has reached 100%. Whilst annoying, I still get to work. The problem is if I do t get home until 10pm, I wake up to 50% or less charge. I have a 60mile round trip to work - so this is a disaster.

Renault have investigated. They say there is nothing wrong.

Chargemaster have replaced the charging unit twice, reinforced the earth connection, reconfigured the wiring and say it is the car.

I’m at a loss - what next? I’ve lost confidence in the car and I want to return it.

has anyone else had similar issues. Anyone got a solution?

thanks

sarah
H
So I have a problem that is driving me mad. I have instructed a solicitor and sent a notice to reject my now-6months old Zoe.

I come home at 6pm - car is down to 50%. I plug in and the charging starts. I nip out to check progress at 10pm. Unlock and open the door and it displays “ongoing checks” and isn’t charging. It has reached 54% before stopping. I wait a few seconds and charging resumes. By morning it has reached 100%. Whilst annoying, I still get to work. The problem is if I do t get home until 10pm, I wake up to 50% or less charge. I have a 60mile round trip to work - so this is a disaster.

Renault have investigated. They say there is nothing wrong.

Chargemaster have replaced the charging unit twice, reinforced the earth connection, reconfigured the wiring and say it is the car.

I’m at a loss - what next? I’ve lost confidence in the car and I want to return it.

has anyone else had similar issues. Anyone got a solution?

thanks

sarah
 

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Registered
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5 Posts
So I have a problem that is driving me mad. I have instructed a solicitor and sent a notice to reject my now-6months old Zoe.

I come home at 6pm - car is down to 50%. I plug in and the charging starts. I nip out to check progress at 10pm. Unlock and open the door and it displays “ongoing checks” and isn’t charging. It has reached 54% before stopping. I wait a few seconds and charging resumes. By morning it has reached 100%. Whilst annoying, I still get to work. The problem is if I do t get home until 10pm, I wake up to 50% or less charge. I have a 60mile round trip to work - so this is a disaster.

Renault have investigated. They say there is nothing wrong.

Chargemaster have replaced the charging unit twice, reinforced the earth connection, reconfigured the wiring and say it is the car.

I’m at a loss - what next? I’ve lost confidence in the car and I want to return it.

has anyone else had similar issues. Anyone got a solution?

thanks

sarah
[/QUOTE
 
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