Speak EV - Electric Car Forums banner

1 - 16 of 16 Posts

·
Registered
Joined
·
6 Posts
Discussion Starter #1
I have a brand new i3 300 miles on the clock
It was stuck and wouldn’t move, it went to a bmw service centre where they inform me it was a software glitch and they reset the software
I was wondering anyone else had this?
It is being delivered back to me, but not sure if they actually did anything!

It’s put a real downer on owning this car, only had it 2 weeks
 

·
Registered
Joined
·
2,286 Posts
Build date? I ask because my i3 120Ah - with a build date of March 19 - has just been recalled for BMW to exchange the Electric Engine Electronics (EME) module under Warranty.
 

·
Registered
Joined
·
6 Posts
Discussion Starter #3
Not sure on build date, but was ready in August and I picked it up 1st September.
122994
122995


This is what I was getting wouldnt move either
 

·
Super Moderator
Joined
·
11,654 Posts
Not sure on build date, but was ready in August and I picked it up 1st September.
You can get the build date from the VIN. Either use a decoder or ask a BMW dealer.

I've used the decoder at bimmer.work -- there are others.
 

·
Registered
Joined
·
6 Posts
Discussion Starter #5
I got this on bimmer work
2019-07-08

Also I received the car back today, and the exact same issue appeared,
Ridiculous
 

·
Registered
Joined
·
2,286 Posts
I got this on bimmer work
2019-07-08

Also I received the car back today, and the exact same issue appeared,
Ridiculous
BMW are on record as saying that the EME problem is a consequence of a Tier 2 component cleaning problem within the high voltage control system but limited as follows:

Quote: BMW issued the recall in August and it affects vehicles built between December of 2018 and late March of 2019. It specifically concerns something called the Electric Motor Electronics (EME) module and a defect that could lead to increased resistance inside the module. This would cause the module to shut off high-voltage power to the drive system, resulting in a loss of propulsion. Unquote

It might be worth asking your dealer whether it is just possible that BMW has another batch of dodgy components.
 

·
Registered
Joined
·
6 Posts
Discussion Starter #7
Well i got the car back yesterday, whilst checking it, it failed on me again with the exact same error, because I am within my 30 days I have rejected the car, I hope they replace it, if not I will probably buy another i3 and add a few more options to it. BMW have been pretty good to be fair, apart from the dealership it went to for the warranty repair.
But the dealer I bought it from are helping which is good.
 

·
Registered
Joined
·
2,286 Posts
Well i got the car back yesterday, whilst checking it, it failed on me again with the exact same error, because I am within my 30 days I have rejected the car, I hope they replace it, if not I will probably buy another i3 and add a few more options to it. BMW have been pretty good to be fair, apart from the dealership it went to for the warranty repair.
But the dealer I bought it from are helping which is good.
It was probably the right thing to do in the circumstances. One thing that I have found out from past experience is that BMW is pretty good at agreeing an out-of-warranty goodwill payment for an item that has been repaired/raised etc within the warranty period. For example, I had an issue with a slipping clutch on a 3 series when the car was cold. It was looked at twice when serviced and found to be within limits. It was though found to be out of limits at the first service after 3 years, and BMW exchanged the clutch for free. I am guessing that I wasn't the only BMW owner with a problem.
 

·
Registered
Joined
·
6 Posts
Discussion Starter #9
That’s good to know, never bought new before, but I am impressed with all the protection I am getting and the bmw customer assist team,
Still hasn’t put me off owning an i3, the best car I have driven.
 

·
Registered
Joined
·
4,657 Posts
That’s good to know, never bought new before, but I am impressed with all the protection I am getting and the bmw customer assist team,
Still hasn’t put me off owning an i3, the best car I have driven.
Sorry to hear of your troubles. Electronics if it is going to fail tends to do it very early in life (hence the warranty) or towards end of life. Hope it all gets sorted and you end up with a reliable trouble free vehicle that you can use for many years. BMW are not the best at designing out early failure in BEVs and use the warranty instead to manage customer satisfaction.
 

·
Registered
Joined
·
6 Posts
Discussion Starter #11
Sorry to hear of your troubles. Electronics if it is going to fail tends to do it very early in life (hence the warranty) or towards end of life. Hope it all gets sorted and you end up with a reliable trouble free vehicle that you can use for many years. BMW are not the best at designing out early failure in BEVs and use the warranty instead to manage customer satisfaction.
Thanks I hope so too, although now I am getting a little resistance from the dealer that they want to look at the error, I really hope they don’t get difficult
 

·
Registered
Joined
·
4,657 Posts
Thanks I hope so too, although now I am getting a little resistance from the dealer that they want to look at the error, I really hope they don’t get difficult
Lets hope they will not be difficult but it might be instead BMW UK HQ asking for more information because there may be a cluster of faults like this and they want to track down the root cause.

Might be an idea to start keeping notes of all conversations and dates - just in case.
 

·
Registered
Joined
·
2,286 Posts
Thanks I hope so too, although now I am getting a little resistance from the dealer that they want to look at the error, I really hope they don’t get difficult
It is possible that BMW wants one if it’s technicians to look at your car. I confess that I am slightly concerned about my local dealer doing an EME module change on my 120. They haven’t been an ‘I’ dealer for that long and I doubt that anyone has actually done an EME module change before.

Just found this:

Quote: According to BMW, they sell the EME as a complete part and replacing it includes dropping the whole rear axle. Estimated cost $5000 plus labor. Unquote

Eek!!
 

·
Registered
Joined
·
2,286 Posts
They might send it to a real BMW-i specialist.
I have just had a chat with my local Service Manager. He tells me that his team have completed two i3 EME module changes for non recall reasons. That’s an interesting fact in itself. All the bolts that are removed during the module exchange have to be replaced and manually torqued. They are still waiting for all the parts.
 

·
Registered
Joined
·
505 Posts
I’d still reject the car if I were you. A fault like this can occur so soon after leaving the factory. But the fact it wasn’t a simple diagnosis and successful repair at the first attempt is concerning. I wouldn’t want it back.

Cost and aggravation mean the dealer/BMW will likely wriggle a bit.

I’d put my rejection in writing, stating I’m fully conversant with the law on the matter and give them 14 days to respond.

I’d also file a case with the Financial Ombudsman just as a fail safe and advise the dealer that you’ve done so. You can close the case one they’ve satisfied their legal responsibilities to you.
If at any point the dealer tries to delay the normal process, the ombudsman will fine them and assist you.

I’ve found dealers are friendly and helpful until you don’t want to do what they want you to do. Ultimately they’ll always protect their own interests over the customer’s.
 
1 - 16 of 16 Posts
Top