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I called into the new west drayton workshop/showroom this week for them to have a look, or rather listen to a few rattles. These turn out to be small movements of the carbon fibre bodywork and undertray .. which I'll either trace and fix myself or have them do on next service. They are happy to replace even slightly worn suspension drop links under warranty.

The workshop is all white and clean and they are happy to have you in there and discuss specifics with the actual guys that know and do' ... such a nice change compared with places like Audi, BM & Merc !! :)
Engineers and technicians should be treated like 'gods' in the UK, like elsewhere, and not 'oily rags' .. not that there is any oil at Tesla :)

It was a bit of a shock to find Simon and the few Roadster specialists i'd Previously met had all moved 'onwards and upwards' as Tesla Motors expands rapidly over the UK. However, meeting the new Roadster Specialist, Max Brown (ex Ferrari) was good. Although only 6 months at Tesla he seemed to really know the car, he had already done several battery packs, suspensions, 101 minor fixes and was just rebooting a 100% DOA car !

It was good to know: yes, they do have comprehensive roadster training and knowledge is handed down and yes, they do have comprehensive workshop manuals, but "no they would be hard to get outside Tesla" .. I did ask :)

Incidentally within the last 2 weeks they had done a roadster battery repair, with at least a new sheet, and the cost was under £1000, this, and all I saw left me with a very good impression - Tesla are Motoring !
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Incidentally within the last 2 weeks they had done a roadster battery repair, with at least a new sheet, and the cost was under £1000
Shame they won't support owners who spent £13,500 on extended warranties... but then fleecing owners for another £1000 is easy when they provide no maintenance information or spare parts :(
 

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I always enjoy the sight of a clean garage. You should see the large service locations in Southern California. The Centinela (in Los Angeles) and Costa Mesa ones are impressive.
 

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It's a nice workshop isn't it. Glad you had good experience with roadster service :) good news moving forward for Model S potentially
 

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