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The only time I can actually feel heat in mine before getting in is if I time it perfectly.

go in too early and it hasn’t had time to do enough heating - too late and it’s reached temp and started to cool down. In in this cold weather it will cool down very quickly after (it thinks) it’s reached set temp
 

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OK so at least you know it's not a heat problem - it's a charging/heating scheduling problem.

I'd forget the app for now and first rule out you can get it working from the scheduler in the car - could you post up screen shots of the settings from the car?
 
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