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Discussion Starter #1
I've just put a deposit down on a late '15 plate Q210 with low mileage, and wondered if any of you helpful lot could give me some suggestions as to what to look out for - this is my first EV and I'm very excited...!!

Short term I'll be charging with a domestic 13A cable for overnight whilst we sort a 7kw charge station (we're renting at the mo and may move soonish so don't want to waste money on an install)..Have bought a 5m Tough Leads RCD protected extension, then was considering the Rolec Granny Charger (5m).... Any problems here short term (assuming power source is reliable), or better to buy a 2nd hand Renault granny charger??? I cant afford the £400-500 for a new Renault one.

Is there a simple guide somewhere on RFID cards/charging on public roads?

I believe this car still qualifies for the OLEV grant? Is it worth it, with Ecotricity's deal on their option or better to get a local installer to jsut do it with a more suitable wall unit?

Thanks for any input.

Robin
 

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IMHO extended warranty is a key requirement. As it’s a 2015 the initial 4 years warranty will have expired in 2019. I’d walk away from this purchase if the warranty has been allowed to lapse.
 

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I've just put a deposit down on a late '15 plate Q210 with low mileage, and wondered if any of you helpful lot could give me some suggestions as to what to look out for - this is my first EV and I'm very excited...!!

Short term I'll be charging with a domestic 13A cable for overnight whilst we sort a 7kw charge station (we're renting at the mo and may move soonish so don't want to waste money on an install)..Have bought a 5m Tough Leads RCD protected extension, then was considering the Rolec Granny Charger (5m).... Any problems here short term (assuming power source is reliable), or better to buy a 2nd hand Renault granny charger??? I cant afford the £400-500 for a new Renault one.

Is there a simple guide somewhere on RFID cards/charging on public roads?

I believe this car still qualifies for the OLEV grant? Is it worth it, with Ecotricity's deal on their option or better to get a local installer to jsut do it with a more suitable wall unit?

Thanks for any input.

Robin
I have a genuine Renault charger to sell PM me.
 

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Is there a simple guide somewhere on RFID cards/charging on public roads?
You'll find the info you require in the General Charging Forum. But, in a nutshell, you'll probably need. Apps for Ecotricity, Polar Instant and Plugshare/Zap-Map. If you are going to do lots of miles. Instead of the Polar Instant app, sign up for Polar Plus. It costs £7.85 per month and gives you RFID access to a massive network of chargers at a cheaper rate than Polar Instant. Plugshare will tell you where the chargers are and what network they are on with costs, charging rates etc.

I recommend a BetterRoutePlanner for planning your journeys.

You will need to talk to the dealer and get him/her to set you up with the ZE app.
 

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Discussion Starter #5
Thanks for replies so far...Neilw I'll do that...

The car i don't think has an extended warranty, it is however from a Renault dealer and is coming with a 6 month warranty, but I don't know if its possible to extend it/roll it on......I currently have very little knowledge of the local servicing options for EVs (Cornwall) if something significant goes wrong with anything other than the battery. Presumably if something that is uneconomical to repair goes wrong (I've no idea what that might be - any suggestions..the motor itself?), I'm still stuck with the battery lease, correct? That could be a sticky situation that many of us surely face?

Its a very tidy looking car at a good price so keen but now getting the jitters:unsure:
 

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Are you willing to share a link to their advert?
 

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Thanks for replies so far...Neilw I'll do that...

The car i don't think has an extended warranty, it is however from a Renault dealer and is coming with a 6 month warranty, but I don't know if its possible to extend it/roll it on......I currently have very little knowledge of the local servicing options for EVs (Cornwall) if something significant goes wrong with anything other than the battery. Presumably if something that is uneconomical to repair goes wrong (I've no idea what that might be - any suggestions..the motor itself?), I'm still stuck with the battery lease, correct? That could be a sticky situation that many of us surely face?

Its a very tidy looking car at a good price so keen but now getting the jitters:unsure:

Do not under any circumstances buy one without a warranty that’s extendable. If it’s uneconomical you repair you have to pay ££££ to give the battery back. Although not sure anyone has been through that yet.

also test the heating
 

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Speak, Eevee!
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Agreed re: warranty. I heard you can get a third party one through the RAC (never looked into it myself as I extended) but I think it'd be smoother if anything goes wrong if it's the Renault provided one.

Zoes can and do go wrong, it's fairly rare (it looks worse than it is on forums as people don't usually post to say everything's fine) but it happens, I've had a couple of teething troubles covered under warranty: one where the DC-DC converter failed so the 12V battery wasn't being charged and came up with a permanent "check electric system" error; the next problem was where the board somewhere in the box of charging tricks that connects to the 'sense' wire failed, so it couldn't read any charge point's capabilities and refused to charge ('battery charge impossible'), made a rapid open-close clattering noise on the contactor in the charge point before giving up and often tripped it out in the process.

Both were covered under the original warranty so I don't know how much they would've cost. To be honest, I've never asked and never needed to know as it was all covered by Renault with no middle men to send paperwork to. But consider this: it's been widely reported on here that a full PEB (magic charging box) replacement is £5k. Nowadays they can open them up and replace components thankfully so they don't tend to be the full 5 grand job, but I suspect you'd still be looking at ~£1k for parts as you're dealing with complex specialist electronics that only Renault can supply. You then have labour, which for a main dealer is probably in the region of £70-120 per hour. To get to these parts takes about half a day - safety setup and battery isolation, the whole front bumper housing comes off etc. Part replaced, put back together (another half a day) and testing. Then you hope they isolated the source of the problem and you won't be going back sometime later with the same component broken because something else was causing it.
Needless to say I think in most of these serious problems (i.e. problems other than suspension etc) you'd face a 4 figure repair bill. In extreme cases, a write-off due to being uneconomical to repair.

I wouldn't risk it personally, because my personal experience tells me it'd be a terrible idea. Others who haven't had my poor luck and had a perfect Zoe since day 1 might say otherwise and point out that overall extended warranties are a money maker and statistically you'd be better off putting the equivalent money aside every year in savings and using that if something goes wrong. It's a personal choice weighing up the risks and whether you could afford being on the wrong side of the reliability ratings. But considering the extended warranty is £289 for year 1 then £339 per year thereafter until the car is 10 years old, I find that a reasonable cost for peace of mind. For a Zoe that goes out of warranty in year 4 - note that I think later ones reduced to 3 years - you'd pay out just under £1.7k if you kept it that long so there's no doubt that they make plenty of money from the 80-odd percent that are trouble-free but it's a question of whether you could face paying all that in one go (maybe more) for one fault...


Things to check... open bonnet, check headlight mounts. If they look broken it's had a bump, these are the first things to break. Open charge flap, check the inner flap is still intact (these are known to break, the hinge should be lubricated with a silicon grease occasionally). If it can be test driven, listen out for any noises over speed bumps which would indicate suspension parts in need of replacement. Check SD card is present (in the slot above the little tray in front of the gear lever).

Get an indication of battery health if possible, this might not be easy as a dealer might not want to go through the plug in diagnostics and a private seller seems statistically unlikely to know about and have the necessary CanZE app and ODB2 dongle to find out. Or check the fully charged mileage which at this time of year should be in the region of 60-70 miles. You're looking to find out whether or not it's had the BMS (Battery Management System) update which seemingly all 22kWh Zoes end up needing eventually as the battery health calculations go wrong, it thinks the battery has say 70% health and only gives you like 40-50 miles. In theory on a battery lease if it's below 75% you can get them to do the update for free. The update fixes the bug, resets the health to 98% and it recalculates over time (mine has settled in the low to mid 90s after originally indicating 70%). In practice there can be resistance from some dealers. It's less hassle if you know it's already been done.
 

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Thanks for replies so far...Neilw I'll do that...

The car i don't think has an extended warranty, it is however from a Renault dealer and is coming with a 6 month warranty, but I don't know if its possible to extend it/roll it on......I currently have very little knowledge of the local servicing options for EVs (Cornwall) if something significant goes wrong with anything other than the battery. Presumably if something that is uneconomical to repair goes wrong (I've no idea what that might be - any suggestions..the motor itself?), I'm still stuck with the battery lease, correct? That could be a sticky situation that many of us surely face?

Its a very tidy looking car at a good price so keen but now getting the jitters:unsure:
There are plenty of similar cars on the market so I wouldn't get too attached.

Ask outright if it has MANUFACTURERS WARRANTY,if it doesn't then I would advice looking for another one that does.

The manufacturers warranty can be extended up to 10 years or 100,000 miles so its definitely worth having for a car that's only 4/5 years old and has low mileage.
 

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As it's a few years old. Have a listen to the air-con pump when it's running. If it's low the pump gets noisy with a metalic noise.

Check that the front suspension isn't excessively noisy, the drop links, and top mounts tend to wear.

Ensure that the firmware in the car has been updated, especially the Battery Management System (BMS). If it hasn't been updated, the battery can take a long time to charge from 99 to 100% and it reports less range than expected.
 

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Zoe Devotee
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Do not under any circumstances buy one without a warranty that’s extendable. If it’s uneconomical you repair you have to pay ££££ to give the battery back. Although not sure anyone has been through that yet.

also test the heating

Absolutely this, make sure the last owner extended the warranty, and make sure the heater works.

As fortune would have it I've got just the car up for sale over in the for sale section on this site.... ;)
 

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Discussion Starter #12
Thanks for all this... Just got a doc from the dealer that appears to show a 5yr GMPe contractual warranty till June 2020... That's a 5 yr warranty!! Is that correct for a dynamique intens '15 plate?

Is there a way to verify this?
 

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You could try Renault Customer Service

0344 335 0000
 

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Electric drive train came with a 5 year warranty to qualify for the govt incentives. Rest of car was 4 years. So make sure its had the extended warranty updated yearly.
 

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Discussion Starter #16
Electric drive train came with a 5 year warranty to qualify for the govt incentives. Rest of car was 4 years. So make sure its had the extended warranty updated yearly.
I don't think it's had the extended warranty yet, just about to speak to Renault though...

What is GMPe?
 

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Hi,
Is the battery loaned or yours if you buy a Zoé Q210? If the battery is loaned, you don't have to worry about the car. Just verify as every car the behaviour of the car. If the battery will be yours, check the autonomy when battery is full. There are some tips to find the battery health:
  • power the car, do not engage any "gear", no D, or R.
  • go to the odometers named "B" (because there one other named "A") with the one of the buttons in the right side of the wheel.
-by pressing the throttle and break pedale, long press the both buttons in the right side of the wheel.

By this the car will show an theoretical autonomy which depends on the battery health. Calculate a % from the full autonomy which should be 210 km.

I would recommand you to buy a R240 instead of the Q210, because the Q210 has huge loss in the battery charging system when charging at low power. Almost 50% of the energy is lost in the charging system before the battery when charging at low power (at the house)/. The R240 is very better at this point.
 

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Zoe Devotee
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  • power the car, do not engage any "gear", no D, or R.
  • go to the odometers named "B" (because there one other named "A") with the one of the buttons in the right side of the wheel.
-by pressing the throttle and break pedale, long press the both buttons in the right side of the wheel.
Worst way to work out range.

Better to charge to 100% SOC and reset trip B and then divide the displayed range by 82 to get the SOH. Tested and proven method, within a % of the figures in CanZE.
 

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my method is proved. After this reset named showroom reset, the car calculates the range by reading the SOH (state of health) of the battery. With a 100% SOH, the car show 210 km. So if the car show 190 km, the SOH is 90%.
Sorry I use km because I'm french. There is a lot a Zoé here :) .
 

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Co-author of CanZE. Q210 nov 2013
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The same method can be used with a regular trip B reset, no need to make it complicated. From memory the equivalent of 100% SOH is 121 km.

HOWEVER............

For all people reading this later on, be aware that the context of this method is the Q210 and the R240. It does NOT work reliably for the later versions. There is a little tool available to easily get to the value. Oh wait ;)
 
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