3.0 OTA - who has it?

8888 Views 85 Replies 24 Participants Last post by lionel, 6 d ago

Verv22

Discussion Starter · 7 mo ago

Hi,

I took my ID4 into the garage a few months ago, to upgrade software ready for the 3.0 OTA upgrade. The car was in the garage for 4 days as the update took this long.

I am yet to receive an OTA upgrade to 3.0 - has anyone else in the UK had this yet?

Thanks.

21 - 40 of 86 Posts

Yannie

· #21 · 6 mo ago

Thanks. Are you able to link me to the correct group as they're a few?

sidehaas

· #22 · 6 mo ago

Yannie said:
Thanks. Are you able to link me to the correct group as they're a few?

www.facebook.com

Volkswagen ID. Drivers Club | Facebook

Welcome to our exclusive group ID. Drivers Club! Connect with fellow ID. Drivers, share your thoughts on your car from the ID. Family and enjoy exclusive content and insights. The ID. Drivers Club...

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www.facebook.com

kbfern

· #23 · 6 mo ago

Join the UK owners group, I joined the one with the biggest membership and they were mainly US owners so unsubscribed and joined the UK one.

I tried a few times and did not get accepted so contacted the moderator and was accepted within an hour.

www.facebook.com

VW ID.4 UK Owners Club | Facebook

A group for UK-based enthusiast of the VW ID.4 who can share their thoughts, views, questions around all things EV and VW ID.4.

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ukwizard

· #24 · 6 mo ago

There is a lot of moaning in the group, mainly daily posts as to when will I get version 3, VW just post once a month or so and it tends to get repeated here anyway.

Reactions: 1

this

· #25 · 6 mo ago

For the last week I’ve been playing support ping-pong with VW.

Today I received this response to my query about receiving 3.0 from VW customer service (I had the 2.4 and battery replacement done in July).

I have got in touch with our internal Technical Team and they advise there was an issue with the 3.0 software update and that an email will be sent to your when the update will be available.

I asked if there was a target release date:

I am unable to advise on this as we are waiting on the factory to set a date for the software update to be available.

Warrior

· #26 · 6 mo ago

How interesting. I've been on to VW Customer Support recently and here's a shortened version of their response on 8th December.

"Thank you for taking my call earlier this morning. I have contacted Listers Volkswagen (Evesham) to confirm the software availability for your vehicle. The 3.0 software is available for your ID.4. You will need to make sure your We Connect app is activated, please activate “Online mode” in your vehicle and make sure your privacy settings are not at MAX."

It then goes on to explain the installation process. Of course, nothing has happened since, despite my ID4 and We Connect app being in the correct state. I wonder if anyone really knows what is going on.

sidehaas

· #27 · 6 mo ago

The dealers and the customer support line are both clueless. If you really want to know the latest position, sign up to the ID Driver's Facebook group and read VW ID's posts on there - they are the only place that VW communicate any sort of 'live' position.

Yannie

· #28 · 5 mo ago

Hilariously the 2.4 update is going from bad to worse. I can't do anything from the we connect app due to "low 12v battery". Even though the battery has now been charged it's stuck in this state. Support told me that this is another reason I have to wait on 3.0!

Fingers crossed the update speed picks up.

sidehaas

· #29 · 5 mo ago

Yannie said:
Hilariously the 2.4 update is going from bad to worse. I can't do anything from the we connect app due to "low 12v battery". Even though the battery has now been charged it's stuck in this state. Support told me that this is another reason I have to wait on 3.0!

Fingers crossed the update speed picks up.

You should call your dealer if you have a 12V error. If the app is non functional you probably won't be able to properly complete the 3.0 update.

Yannie

· #30 · 5 mo ago

sidehaas said:
You should call your dealer if you have a 12V error. If the app is non functional you probably won't be able to properly complete the 3.0 update.

It receives data and is connected - just can't send commands. Do you think the dealer will actually be able to help? Customer support seemed to think the 3.0 update was needed?

sidehaas

· #31 · 5 mo ago

Yannie said:
It receives data and is connected - just can't send commands. Do you think the dealer will actually be able to help? Customer support seemed to think the 3.0 update was needed?

I don't know about the dealer I'm afraid. Personally, I would not try to initiate the 3.0 update on my car if it had a known connectivity problem or a 12V problem. There is too much risk of it failing and bricking the car - internet connectivity is required to complete the update and the 12V is required to keep it powered up for the duration.
The 3.0 update should not be required to fix a reported 12V battery problem.

Yannie

· #32 · 5 mo ago

sidehaas said:
I don't know about the dealer I'm afraid. Personally, I would not try to initiate the 3.0 update on my car if it had a known connectivity problem or a 12V problem. There is too much risk of it failing and bricking the car - internet connectivity is required to complete the update and the 12V is required to keep it powered up for the duration.
The 3.0 update should not be required to fix a reported 12V battery problem.

The battery is fine (I have validated separately) and the internet connectivity is fine but thanks for the heads up!

EV west

· #33 · 5 mo ago

So part one of 3.0 OTA seemed to download fine, I can see battery % in the binacle, but now I have a problem in that the infotainment screen keeps rebooting every 10 minutes?

anyone come across this error before
“U041300
Hybrid battery management control unit
CAN comm. faulty/sig not plaus”

roadhawk

· #34 · 5 mo ago

8

3.0 OTA Part 1 completed ok overnight. Came up with various lighting errors on the dash when switching on which cleared, I take it those are probing for the hardware support and the car does not have matrix lights. ACC was off but could be toggled back on when driving. Completed the post install setup of the user, adjusted privacy settings and loaded the apps from the shop to enable the car to share the odometer and location data. The car did a number of small updates immediately after the part 1 install completion. I also adjusted the maps setting to auto, so goes to dark mode at night - not sure why they do not follow the main setting.
System information showed 0362 for the software version. I exited the vehicle and left it for about 30 minutes, then went back in and did a small journey, but sat in the car about 30 minutes. At the end of the journey I had the prompt to install part 2. I kicked that off, and 90 minutes later all good.

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Reactions: 3

Newcastlematt

· #35 · 3 mo ago

Thanks for the update. I haven't got mine yet (UK).

Warrior

· #36 · 3 mo ago

Don't hold your breath. I've be waiting since last August to receive v3.0, when I was told that it was available, but could take up to 3 weeks. This was after I had v2.4 and the replacement 12v battery installed by the dealer.

Newcastlematt

· #37 · 3 mo ago

Warrior said:
Don't hold your breath. I've be waiting since last August to receive v3.0, when I was told that it was available, but could take up to 3 weeks. This was after I had v2.4 and the replacement 12v battery installed by the dealer.

Same as me then pretty much...

LS99

· #38 · 3 mo ago

Hi (sorry, if this is a silly question) ...

My ID4 first edition went in to the dealer for software/battery upgrade last week, when I checked system information it says 2.3.0 is this right? .. I was expecting 2.4 and then the onward OTA update to 3.0. ....

sidehaas

· #39 · 3 mo ago

LS99 said:
Hi (sorry, if this is a silly question) ...

My ID4 first edition went in to the dealer for software/battery upgrade last week, when I checked system information it says 2.3.0 is this right? .. I was expecting 2.4 and then the onward OTA update to 3.0. ....

It's correct if it also says 0912. Previously it would have been 0910. For some reason VW's software engineers forgot to implement a change from 2.3 to 2.4 within the 2.4 software...

Reactions: 1

Newcastlematt

· #40 · 3 mo ago

LS99 said:
Hi (sorry, if this is a silly question) ...

My ID4 first edition went in to the dealer for software/battery upgrade last week, when I checked system information it says 2.3.0 is this right? .. I was expecting 2.4 and then the onward OTA update to 3.0. ....

Yeah same. 2.3 is 2.4, or some such. I still don't have 3.0 several months later.

Reactions: 1

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