Nissan CS are working on my case at the moment, and I will have an update this PM. I am speaking to a knowledgeable guy, and, to some surprise, I am finding Nissan Connect Customer Services team to be very helpful so far. Fingers crossed.Spoke to Nissan CS about this app issue. Provided my reg number(161D--had to explain it was a brand new car) and my VIN number and Nissan CS stated they cant located my car---their reasoning " irish car must be on a different system" Surely a VIN number is retained on a database so Nissan can know where every car made was delivered to. Am I been too logical.
Secondly they when to check if my mobile(Samsung) was compatible--they did not say it wasn't or it was. If they said I had the wrong mobile go knows what my response would have been!!!!!!!!!!!!!!
We all might have the wrong mobile phone. Awaiting a call back which is likely to be Monday.
I think it was changing passwords that messed mine up! What's clear is that it's various systems from various 3rd parties trying to talk to each other. And I think that's why it's so unreliable.Thanks @jvh. I have found that when changing the password or the associated email address, the Nissan Connect EV web site returns partially handled errors, seemingly failing to complete the operation. It actually does change the email or password as far as the web site is concerned, but not when it comes to the app. Perhaps it never created the necessary authentication credentials on the systems mobile device apps and the in-car screen uses, having only created the credentials that the web site needs. I will have to talk to Nissan CS, I am dreading it already.
This is crazy.I've just phoned my dealer and they have said that changing the TCU has NOT fixed the problem and, following Nissan's instructions, they have put the old TCU back in! They are now going to send some information and pictures to Nissan Technical and await further instructions.
According to the bloke on the phone, Nissan have come across the odd car where swapping the TCU has not fixed the problem and mine is obviously one of them. I've been quite patient up to this point but I won't accept a non-working car so they are going to need to get something sorted out quickly or I will be looking at rejecting the car.
My dealer, who has been excellent, had no instructions other than the bulletin advising them what component they had to change and how to do it. I was at the dealer for about an hour before they handed the car back after the work.I trust they tell me what to do when I get mine replaced on Thursday !
Like.Well after a long wait (collected my 30 kWh Tekna on 31 Dec ) it's been back and had the TCU replaced. Took just over an hour (mines the only one they've done)
Just tested and all working fine. Mound the cars location, updated the charging stations and remotely turned on the climate. Happy bunny
