I had to provide Nissan UK with prove of purchase to get them to transfer ownership on their records. Having done that this is the details they sent by email and which has worked for me (2017 30k Tekna: -
1. Log into You+Nissan account
2. Complete ownership check
3. Activate subscription
4. Download and log into NissanConnect EV app
Instructions and guidance on how to complete these steps are below:
(1) Log into You+Nissan account:
⦁ Go to YouPlus Nissan website:
YouPlus - Nissan Ownership - Owners Area | Nissan
⦁ Enter email address and password
⦁ Click "Sign In" button
(2) Complete ownership check:
⦁ If logged into account, click on button to view your vehicle's profile
⦁ Scroll down and click "Connect" button
⦁ Go to new tab that opens and start ownership check process:
⦁ Review instructions on page
⦁ Click "Get Started"
⦁ Go to vehicle and turn on ignition
⦁ If vehicle has touchscreen system, wait for disclaimer and accept
⦁ Ensure vehicle has network coverage by checking car icon in top right corner of navigation system
⦁ Car icon should be white with signals coming out
⦁ Check ownership check tab and wait for process to complete successfully or fail (it can take some time)
⦁ When pop up is completed successfully or not successfully, click "OK"
⦁ If successfully activated, page refreshes itself
If you have difficulties completing the ownership check, please look at the car icon in the top right corner of the navigation system:
⦁ Car icon should be white with signals coming out
⦁ This indicates vehicle has network coverage
⦁ If car icon is grey, vehicle in an area with no signal
⦁ Drive around until car icon is white with signals coming out
⦁ If car icon grey with line, strike, or axe through the it
⦁ TCU (Telematics Control Unit) not activated
⦁ Note if TCU not activated, vehicle cannot communicate to data centre
⦁ Contact your local Nissan dealership for a “TCU Reset” to activate TCU
(3) Activate subscription:
⦁ If not on subscription page already, click button for vehicle's profile page
⦁ Scroll down and click "Connect"
⦁ New tab will open in browser
⦁ Go to this tab to go to subscription page
⦁ If on subscription page, check if there is green text that says "Active", subscription already actived (so do not do the below); otherwise, do the below:
⦁ Click "Select" on a subscription
⦁ Click "Subscribe"
⦁ Confirm you wish to subscribe in the pop up that appears
(4) Download NissanConnect EV app:
⦁ If not already done, download NissanConnect EV app on an iPhone or Android smartphone
⦁ Log into app using You+Nissan account’s email address and password
If you can't complete the steps above for some reason, provide us with:
⦁ Email address in You+Nissan account
⦁ Confirmation that correct VIN is in account
⦁ Do so by looking for VIN along bottom of windshield or on driver's door pillar
⦁ Rules out incorrect VIN being on a document
⦁ Screenshot of any error message or step where difficulty occurs
⦁ Image of navigation system showing car icon
⦁ Date/time of last occurence of issue
Hope this helps!