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Hi there! I’ve had my little 2nd hand Zoe since April this year and it has been amazing- until two weeks ago :\ I got the service failure “stop” message and the “battery charging impossible” message while driving down the motorway. Got it home by turning off eco mode and left it. Tried charging it the next day as all the lights were off but it tripped the charging port.
Phoned up Renault assistance ( who were great!) and got it taken to my closest Renault garage ( Arnold clark) and basically from there it has been going round and round.
on the Tuesday they were awaiting Renault to respond. Wednesday they had ordered the bcp? To replace it. Got told it would be replaced on Saturday and should be ready on Monday. I phoned on Monday to be told they were awaiting Renault to respond as it was tripping their own charging machine still. I Phoned back on Tuesday and advised they were to replace a internal charging wire and test it at another charging point. I phoned back on Wednesday to be told that it was still tripping machines and they were advised to replace the bcp again. They have now just phoned me to say that replacing the bcp has made no difference and a Renault tech specialist needs to come out, which could take up to 3-4weeks.

This now leaves me now paying fuel for a hire car I really don’t want to be driving, while paying for my Zoe which I can’t drive.

So I’m basically looking to see if anyone has any suggestions on both the car and how to talk to renault as I can’t actually afford to be paying £120 on fuel ontop of the £89 battery rental and car cost.
 

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Is it under warranty?

Edit: Just seen it's an R90, so the answer is likely yes.

Renault should really refund any fuel costs or provide another Zoe as a replacement while it's sorted.
 

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Keep all fuel receipts there should not be a problem getting reimbursed.
 

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Yes, just ring customer services. They are pretty good and will also chase up for you to make sure everything is being done that can be done. You'll get a named person who will keep in reasonably regular contact with you to make sure all is well.
 

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Discussion Starter #7
Thanks for your advice! The customer services were quite shocked that it was going to take another 3-4 weeks before being looked at in one of their renault dealerships so hopefully the phone call will keep the dealership on their toes.
 

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Update ** after 4 weeks of waiting on a specialist to Come out, he has told them to replace the motor and it is working again. I’m happy for that but now I have a new serious issue on my hands, the garage I bought the car off of ( Arnold Clark) has removed advisory’s off of the mot to get me to buy the car without fixing them. Been advised now to fully reject the car as it is quite serious. I was looking forward to getting my Zoe back now
 

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Update ** after 4 weeks of waiting on a specialist to Come out, he has told them to replace the motor and it is working again. I’m happy for that but now I have a new serious issue on my hands, the garage I bought the car off of ( Arnold Clark) has removed advisory’s off of the mot to get me to buy the car without fixing them. Been advised now to fully reject the car as it is quite serious. I was looking forward to getting my Zoe back now
Hi there - There is a 6 month limit for rejection,I suggest you get a letter into AC as soon as possible (or an e-mail) notifying of the rejection.

You can state if you wish the reason but you are not obliged to do so - it's generally a good idea as it helps the dealer to know what went wrong. Firstly tampering with an MOT is serious and something (if proven) you should definitely inform VOSA and the DVLA - I believe their licence to trade would be revoked as a starting point - I might be wrong on that -

Anyway..

For added ammo - if they try to refuse ( like my last dealer did) or state you can't reject it (as my last dealer did) then you need to remind them that..

A. They didn't exercise reasonable care and skill when getting the car ready for sale (as per the Sales Of Goods act 1979)
B.They mis sold the car - Consumer Right Act 2015 (also backs you up for point A)

and the most important one.

C. They have shown Aggressive Practices/Unfair Commercial Practices and also demonstrated Misleading Actions and Omissions in removing things from the MOT. Now this is the big one - it's called the Consumer Protection From Unfair Trading Regulations 2008 - part of a directive by the EU which we also currently have. It is a Criminal Offence to breach it.

Not to mention you can also claim up to half the cars costs back under rejection as well as up to £5000 for damages. Keep that in mind.

My last dealer wouldn't play ball and told me he was going to "consider my rejection" and stopped taking my calls - after a quick 15 minute call to HIS boss telling him the above and stating I could take them to court for over 12K AND win. I had a full refund within 15 minutes.

It's what you know in this case...
 

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What do you mean “removed advisories”?

An advisory is just that - advice.

I have regular advisories on cars that don’t crop up the next year even though I haven’t fixed anything.

JJ
 

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But that’s not tampering with an mot that just passing cars when they shouldn’t (we all know those mot stations)

but how would you know they raised advisories and then tampered to sell a car?

They would surely not even note anything awry (and risk having their license removed).

Raising an advisory or hiding an advisory is pointless.

I can see how an advisory may disappear from one mot to the next with no record of any work being done and there are a number of reasons for this..

1. A garage raises an advisory to try and get some business off the customer (an MOT makes a garage almost no ££)

2. The problem was fixed at a cheaper garage and no invoice kept (people use main dealers for MOTs as they often offer cheap MOT and then go elsewhere to get small things fixed)

3. One tester is more overly critical than another (maybe linked to point 1)

JJ
 

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I don't know what the details are, the story you are telling is a bit thin on those, but if you are saying they had misrepresented the car by some form of cover-up to get you to buy the car then you have a right to reject the car for 6 years. They will have also committed a criminal offence under the consumer protection regulations if it was an intentional misrepresentation.
 

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Plus if they have made a copy of the mot and deleted items from it then offered it as the official MOT then they have forged documentation and are generally stupid as the MOT is available online and always good to check a cars mot history before going to look at it

So before offering legal advice, I’d suggest the fact be identified first (especially if bringing a large company’s name into question)

JJ
 

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This time the problemchild is quite correct in his summing up of MOT advisories, I don't get why the OP did not understand this in the first instance. Given the OP has only made 4 posts, I don't think they are really bothered anyway.
 

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Discussion Starter #18
The mot has shown up that my disc brakes and pads would need changed next mot, I brought this up with the dealer before I bought the car and asked if they could replace these before selling as I didn’t want it to come me having to pay for this 4 months later. They told me that was no problem and that they would replace this and do an mot. However they sent it down to one of their other garages to do the mot and the guy basically just done the mot with no advisories and told them he had fixed the issues. So when they done my service all the advisories came up as needing to be urgently replaced as the discs had now corroded so much to possible fault.( the car used to be a second car and had been sitting at the dealers for a few months prior to me buying it)
Once I got my finance company involved it was basically fixed within a day and the original dealer I bought it off of actually phoned and couldn’t apologise enough for it. I think it is honestly just the silly garage I had to take it too.
I have made an official complaint with trading standards regarding the actual garage and lodged a complaint with both Renault and the head office of the garage.

Long story short, it just feels AMAZING to be back in the Zoe! You don’t realise how much you actually miss it until you’re stuck in a Fiat 500 for 5 weeks that is a 1 litre manual with stop/start also thanks everyone for the advice!
 

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I spoke to a lovely couple yesterday at a rapid - they got a 65 plate Zoe 6 weeks ago - they enjoy it so much they get what we all get and have itchy moments when you just want to go out in the car. They have done over 3000 miles in those 6 weeks - and on a 4500 lease!

We are the same - did over 230 miles yesterday seeing people - free rapid either end.

I also told them about this forum after the chap said he couldn't learn anything unless he met someone else with a Zoe - I hope he comes on board!
 
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