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Discussion Starter · #1 ·
I have an Android phone and I have to manually switch on the download of phone contacts and messages every time I get in the e-niro. Does anyone else have the same problem as it drives me nuts?

I used to have Android 10, but now have Android 11 on the same phone and it still happens. I also unpaired and deleted the phone from the car and vice versa, but it still happened when I repaired them.
 

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I have an Android phone and I have to manually switch on the download of phone contacts and messages every time I get in the e-niro. Does anyone else have the same problem as it drives me nuts?

I used to have Android 10, but now have Android 11 on the same phone and it still happens. I also unpaired and deleted the phone from the car and vice versa, but it still happened when I repaired them.
My KIA Soul EV 64kWh does not do this. The contacts are available everytime the phone connects to the car. I have a Galaxy S8 with Android 10
 

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When you pair the phone, you should get some messages to allow contact download, if you don't say yes, I believe you will have to do it manually each time.

Unpair the phone, then pair again and watch for messages and be sure to say yes before it times out.

Greg
 

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I'm getting the same issue. Do you have a partner whose phone is also pairing with the car.? In my case I have a feeling it's because my wife and I drive it alternately and it gets confused. Not looked too closely at it as it's just minor inconvenience.
 

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I get it intermittently in my Soul. Very annoying because each time it happens I have to set up my contact favourites again.
 

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I have 2 phones/users in the car, and there is no overlap between our contacts. Maybe the Soul has issues, the Niro apparently does not as long as you don't double them up as described.

Greg
 

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Discussion Starter · #7 ·
When you pair the phone, you should get some messages to allow contact download, if you don't say yes, I believe you will have to do it manually each time.

Unpair the phone, then pair again and watch for messages and be sure to say yes before it times out.

Greg
Thank you. I think I've tried that but I will give it another go.
 

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Discussion Starter · #8 ·
I'm getting the same issue. Do you have a partner whose phone is also pairing with the car.? In my case I have a feeling it's because my wife and I drive it alternately and it gets confused. Not looked too closely at it as it's just minor inconvenience.
Yes, I do and she has an iPhone. Like you we drive it alternately too. Even so, if this is the reason, it should still sync the contacts and messages rather than having to do it manually each time.
 

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Discussion Starter · #9 ·
I have 2 phones/users in the car, and there is no overlap between our contacts. Maybe the Soul has issues, the Niro apparently does not as long as you don't double them up as described.

Greg
Do you both have the same phone? It is definitely an issue in my e-niro
 

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No, slightly different, S9+ and Note 9, but that makes no difference, your contact list comes from your phone, and each phone is a different imei.. do you have 2 profiles set up in the car?

Tie the right phone to the right profile. When my wife wants her phone to call, I just turn the bluetooth off on mine... hers hooks up and her contact list shows.

You can actually tell the car which profile to use, but this is fewer button presses.

Greg
 

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Screenshot_20201204-004813.png
It may be the settings on your phone go to Bluetooth settings from the list of devices you have paired choose your car. On my phone I have this list make sure what you want is checked
 

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Refer again to post #3,. but if you miss the questions during pairing, you can fix it on the screen above.

This still has nothing to do with mixing contacts between phones in the car.

Greg
 

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Do you both have the same phone? It is definitely an issue in my e-niro
Does the bluetooth setup screen show 2 different phones?
Do you have the firmware that allows profiles / different users?

Perhaps you have older firmware that does not allow different users, that might explain it.

Greg
 

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So, I have used my mobile (OP7T Pro) and it was correctly sharing contacts with the car since I bought it in Sep. Never had an issue.

Today, I was using AA, which I rarely do (almost never). Either AA dropped, or the fact that the phone was connected by cable or ... your guess is as good as mine. BUT after that I started getting this message every time I got in the car "Failed to download contacts from phone. Try again?". No matter how many times I clicked yes, it failed every time.

On the last attempt, instead of clicking "yes" (I wasn't moving any more), I opened my phone, entered Bluetooth settings and selected the cog next to the car connection. There were a number of toggle switches and the one next to contacts was disabled. Enabled it and it synced the contacts.

I did loose the favourites that I had previously setup, but will have to do that at a later time....
 

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So, I have used my mobile (OP7T Pro) and it was correctly sharing contacts with the car since I bought it in Sep. Never had an issue.

Today, I was using AA, which I rarely do (almost never). Either AA dropped, or the fact that the phone was connected by cable or ... your guess is as good as mine. BUT after that I started getting this message every time I got in the car "Failed to download contacts from phone. Try again?". No matter how many times I clicked yes, it failed every time.

On the last attempt, instead of clicking "yes" (I wasn't moving any more), I opened my phone, entered Bluetooth settings and selected the cog next to the car connection. There were a number of toggle switches and the one next to contacts was disabled. Enabled it and it synced the contacts.

I did loose the favourites that I had previously setup, but will have to do that at a later time....
This is what has happened to me on more than one occasion.
 

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Discussion Starter · #18 ·
I'm assuming the culprit is AA, so I will continue to avoid it like the plague... :eek:
I think it might be AA too. I deleted my phone from the car and the car from my phone on Friday and did a fresh pair. All worked fine until today when I used AA for the first time since. All my contacts were gone from the car and had the same failed download message. On my One Plus 8 Pro the sharing contacts slider had been turned off in the settings too and had been on before.

I do like using AA for Spotify especially so frustrating that this is happening.
 

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Discussion Starter · #19 ·
I think it might be AA too. I deleted my phone from the car and the car from my phone on Friday and did a fresh pair. All worked fine until today when I used AA for the first time since. All my contacts were gone from the car and had the same failed download message. On my One Plus 8 Pro the sharing contacts slider had been turned off in the settings too and had been on before.

I do like using AA for Spotify especially so frustrating that this is happening.
Interestingly, I turned off Wireless Android Auto in the Android Auto settings on my phone and now the contacts and messages are working all the time.
 

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Interestingly, I turned off Wireless Android Auto in the Android Auto settings on my phone and now the contacts and messages are working all the time.
But there is no wireless AA in e-Niro or Soul... :unsure:

I will try it when I have to use AA via cable next time. Maybe the wireless option messes with things.
 
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