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Discussion Starter · #1 ·
Hi, once again my Zoe is heading back to the dealer. Attempted to top up at a rapid charger while out shopping and got the message "charging impossible". The spanner and battery symbols were lit and the recovery guy relayed advice that it was safe to drive home (which it seemed to be) and now it needs to go to the garage as I've no charge left and can't charge it.

Anyone else experienced this? This is my third breakdown in a month and I've only had the car since May. I really love the car but worried that It will never be reliable and I'll not be able to trust it. Also, that there will come a point where my legal right to reject the goods has passed.

Ideas welcome. Thank you.
 

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I've played this game with both BMW and Nissan before and you need to allow them 3 attempts to fix the same fault before you can reject your car. If you keep getting persistent faults i found it easier to get a replacement car from both BMW and Nissan. Always use the phrase "Not fit for purpose".

Speak to the manager of the dealership not the salesman they have no power to help you.

Good luck and just remember to phone them everyday, it will annoy them into sorting it out.

I hope this helps
 

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Discussion Starter · #4 ·
Thanks both. There was a Leaf already charging so there didn't seem to be anything wrong with the charge point. I left it for a few hours and then drove it over 40 miles home, how long should I have to wait for it to reset?
 

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Discussion Starter · #6 ·
I've just gone out to check the Zoe and there was no change in the display. I plugged it into the home charger and, voila, it's taking a charge!!

I'll let the garage know and see what they say.
 

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We have this quite often with our home charge unit, zoes are just a bit sensitive it seems. Somtimes works to unplug , shut charge door, lock car, then try again. Worst i have had i had to leave it for a few hours then was fine. With early cars it was blamed on the BCP unit but be interesting to hear what Renault say.......good luck.
I've just gone out to check the Zoe and there was no change in the display. I plugged it into the home charger and, voila, it's taking a charge!!

I'll let the garage know and see what they say.
 

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@Shona I've had this problem a couple of times at some charge points. The comments above fit my experience too.

I think the earthing on some charge units is outside ZOE's fussy parameters (many were installed before Zoe came on the scene) so it says no and does the BCI thing to protect itself. I once persisted and tried recharging 3 times at the same place. Don't do this, the car then won't charge for an hour or two. Just lock it up, swear at it and walk away for while.
Now when I'm out if I get this problem I might try a second time if I think I may have pushed the plug into the car a bit wonky. Otherwise I drive on to a newer charger.

Ecotricity chargers are pretty reliable in my experience.
Have you noticed which types of unit give you the problems?
 
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Discussion Starter · #9 ·
I've never encountered this problem before and I've used that charge point several times. This was the first time I'd tried to use a rapid charger since having a new motor fitted 10 days ago.
 

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I've never encountered this problem before and I've used that charge point several times. This was the first time I'd tried to use a rapid charger since having a new motor fitted 10 days ago.
Given that you've successfully used this charger before two other tips:
- make sure you insert the plug into the car smoothly and evenly. The pin lengths are slightly different. When my kids have wrestled with inserting it I've had this problem a few times;
- if it's an ecotricity rapid, then once you're plugged in, wait a couple of seconds before pressing the tick on the screen of the charge unit. The comms between the two needs to be done before the charger leaps into action. In my haste i sometimes cause BCI anomaly or similar, only for it to be fixed when I patiently try a second time.

13000 miles now and since following these two unsubstantiated theories I've not had a BCI for months. Previously 1 a month wasn't uncommon. No repairs or work on the car that would otherwise explain such a change.

Let us know how you get on.
 

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I ordered my Zoe in May, and get it delivered on 10 November. Car dealer has provided a Zoe to me. it has now run 1600 km! Yesterday was an error: STOP Brake System Failure!
 

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I ordered my Zoe in May, and get it delivered on 10 November. Car dealer has provided a Zoe to me. it has now run 1600 km! Yesterday was an error: STOP Brake System Failure!
Welcome to SpeakEV Michael.

Not the best first post:( there are quite a few Zoe---ites on hear so I am sure someone will be along to offer advice any minute.:)
 

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Discussion Starter · #13 ·
Hi Michael, that's not a problem I've encountered (yet?)

Does it still say that, and have you looked in the handbook?
 

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A street charger will commonly have a higher earth impedance than a domestic charger as a street charger will commonly be on a TT earth (local spike in the ground) whereas a domestic charge will commonly be on a TN-C-S / PME earth. On PME the path between earth and neutral is as far away as the terminal block on your incoming cable and may be less than 2 Ohms, but with TT the path is physically through the ground and could be up to 200 Ohms.
 

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I think the "bad earth" line may have come from Renault to divert blame from the car. My home charger is 10ft from its TT earth yet i still get the BCI message intermittently, - but not yet had it on a public charger.....
 

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In my 18months of Zoe ownership I have lost my Zoe no less than 3months to breakdowns but after a charge control computer software update Zoe is now behaving herself (sort of) as I lost her again 2weeks ago with a
"CHECK ELECTRICAL SYSTEM" fault.
Zoe is thee best BEV this side of a Tesla without a doubt but the "Chameleon" charger IS soo fussy and makes the whole thing so unreliable and yes Renault will and does blame everything and everyone apart from the car and themselves as wife and I got blamed for pugging the charge plug into Zoe to slowly! plus we are on our 4th Chargemaster charger now as Renault blamed the charger to!

It is a shame that Renault have to work against we Zoe owners instead of working with us:mad:
 

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wife and I got blamed for pugging the charge plug into Zoe to slowly!
What does that even MEAN??

Come on Renault.....
 
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