[Blewits]

Hi all
Newbie to the forum here, although I have been lurking for a while. I'm about to sign a lease on a Kia E-Niro through ALD Automotive. I believe they are the company that run Kia's leases. But a search on the web is not a pretty sight. Can anyone with an ALD lease comment on their experience?
Many thanks Blewits

 

[gofer]

Not used them but if their reviews are that bad I never will .

 

[Seadoo180]

Trustpilot does not read well, a lot of credit rejections / being useless in terms of any customer service and charging for anything they can get away with by the sounds of it. I’ve applied with them for an e-niro, got accepted but cars not due until end of Feb, I am contemplating cancelling and going down the PCP route with VW direct for an ID3, though VW aren’t excactoy renowned for customer service in the dealerships VWFS generally regarded as decent I believe

 

[Blewits]

Yes, potential sting in the tail on the lease, or beta testing the software, choice choices....

I'm hoping that ALD lease millions of cars, but maybe most people have no issues, so don't think to post on trustpilot.

 

[Seadoo180]

Ha yeh exactly that big s/w update is ready though I believe on the id3. I’m really torn. ID3 would be PCP so different proposition in that way too, generally more comfortable with PCP as it’s more flexible

 

[i3S]

We’re recently through ALD with an e-Niro 4. ALD underwrite all Ford Credit’s finance too.

In a previous line of work I dealt with every leasing funder on a daily basis. ALD were by no means the worst. They just have a lot of customers and people don’t tend to rush to the internet with good news stories.

Leasing companies all have to comply with FCA and BVRLA regs so the outcome to issues tends to the same no matter the firm. I’ve never ever considered walking away from a car or a deal because of the lease firm involved.

As for charging, again at end of lease the BVRLA Fair Wear and Tear Guidance has to be adhered to, so they can only charge for things outside of that standard.

So far the experience has been very good. Auto accepted. Paperwork arrived quickly. Whole thing was turned around and car delivered within 10 days of the initial call enquiring about the car.

 

[Blewits]

Thanks i3S, that puts my mind at rest. I've just been accepted for the finance so I'm going to go for it. Car due end of Jan, might be sooner.