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Urgent urgent

Hi everyone, hope all members are doing great, I need an urgent advice, I bought a twizy in march 2013 from Renault U.K. Dealership and took out battery rental contract. We drove twizy over a period of 1 year and few months and manage to do only 450 miles. One day tried to start, lights were working and speedometer was working but car was not able to move. Called Rac breakdown service, they checked the car and said it's not holding enough charge, needed battery charging. I sent the car to Renault dealership. They checked the car and said your car and battery are under warranty and this won't be an issue and they will either get it repaired or replaced. After a month I received a call from them denying to repair/replace the battery as they said we have not driven the car the way it should be. According to them we left the car on storage and that damaged the battery. We cannot keep the car driving for the sake of keeping the battery well and car was driven only when needed. They handed an estimation of over £4000 plus
Vat to replace both the batteries in the car. And funny thing even after paying battery cost we are still not the owner of the main battery. We involved national Renault service line to help us but they came up wit the same thing. After wasting few months we collected the car from Renault U.K thinking we ll get an aftermarket battery or will see if we can get it fixed from outside. We received the car in total dead condition, not even lights worked. Car has been sitting in our garage since then . We are paying £45 a month rental and ended up with a dead car in our garage. Now I want to get rid of it as need space in garage. When I checked the battery agreement, we are still liable for the battery rental even after selling until the company does new buyers credit check and other things for smooth transfer. I am really stuck, I am thinking if we can get it fixed cheaper and still keep it or sell it. I have tried if any second hand battery on sale or any repair service but could not find anything in U.K.

Please assist. Any advice or idea.

Warm regards
[email protected]
 

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I'm not crazy, the attack has begun.
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23,414 Posts
Discussion Starter #43
Completely unacceptable.

Assuming you are in the UK you should use MotorCodes who are the ombudsman service for vehicle warranties, set up by Gov and partially funded by various source.

I can't say they come up with perfect outcomes, but that's what they are there for. You need to go through them before considering any other options (i.e. go to court).

If you are saying that Renault have now charged you £2000 odd for battery rental charges for 450 miles, and are still charging you, and if all of that is true then I'd say Renault's goose is cooked and they should simply p!ss off out of the EV market because they are not competent people to market EVs.
 

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As I said when you asked on another forum. It could still be your 12V battery not being powerful enough to trigger the charging relays. Jump start it and charge. It is clear the 12V has been allowed to over discharge and now has failed.
 

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I'm not crazy, the attack has begun.
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Discussion Starter #45
You might have been right originally, osbrook, but I suspect Renault have killed his car by now. Returning it in a totally unusable state with a report saying it's his fault it is not working, and repair bills of £4k, PLUS continuing to demand the rental, are totally ludicrous.

It seems there are now 3rd party suppliers for battery supply. Tell Renault to screw themselves and they should have taken the battery out when it was with them, refuse to pay the rental.
 

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And of course, enjoy your wrecked credit file as the default is going to sting. It's not just a case of 'getting another battery'. You need specialised tools - like an inrush controller to prevent the BMS being bricked and the Twizy only being fit for 'display' purposes.
 

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And of course, enjoy your wrecked credit file as the default is going to sting. It's not just a case of 'getting another battery'. You need specialised tools - like an inrush controller to prevent the BMS being bricked and the Twizy only being fit for 'display' purposes.
Hoefully the Open Source form of the Twizy will help with this.
 

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As there's only 500 active Twizy's on the road (in the UK) the open source option is not going to be a big seller, but I hope it doesn't disappear. I had to sell mine 3 years ago as I couldn't take the rough ride anymore but RCI have done nothing to ameliorate the battery lease pricing.
 

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Driving yet another EV!
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Urgent urgent

Hi everyone, hope all members are doing great, I need an urgent advice, I bought a twizy in march 2013 from Renault U.K. Dealership and took out battery rental contract. We drove twizy over a period of 1 year and few months and manage to do only 450 miles. One day tried to start, lights were working and speedometer was working but car was not able to move. Called Rac breakdown service, they checked the car and said it's not holding enough charge, needed battery charging. I sent the car to Renault dealership. They checked the car and said your car and battery are under warranty and this won't be an issue and they will either get it repaired or replaced. After a month I received a call from them denying to repair/replace the battery as they said we have not driven the car the way it should be. According to them we left the car on storage and that damaged the battery. We cannot keep the car driving for the sake of keeping the battery well and car was driven only when needed. They handed an estimation of over £4000 plus
Vat to replace both the batteries in the car. And funny thing even after paying battery cost we are still not the owner of the main battery. We involved national Renault service line to help us but they came up wit the same thing. After wasting few months we collected the car from Renault U.K thinking we ll get an aftermarket battery or will see if we can get it fixed from outside. We received the car in total dead condition, not even lights worked. Car has been sitting in our garage since then . We are paying £45 a month rental and ended up with a dead car in our garage. Now I want to get rid of it as need space in garage. When I checked the battery agreement, we are still liable for the battery rental even after selling until the company does new buyers credit check and other things for smooth transfer. I am really stuck, I am thinking if we can get it fixed cheaper and still keep it or sell it. I have tried if any second hand battery on sale or any repair service but could not find anything in U.K.

Please assist. Any advice or idea.

Warm regards
[email protected]
Is this a common event... or are these the same EV?
twevm.png
 
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