This may be a stupid question…
Like many on here, I’ve experienced the alarm going off when attempting to pre-heat the car. I’d like to report it as a fault - my thinking being that the more people who report it, the more likely Nissan will issue a software update to sort it out.
When I collected my car, the sales rep said that their service department would phone me to introduce themselves - something that never happened, despite a further prompt to sales this week. So do I report it to the yet-to-be-bothered-to-phone-me service dept at the dealership, or is there some way of reporting this directly to Nissan?
You need to raise it with Nissan Customer Services direct also, the dealer will only do something if there is a service bulletin.
If you raise it with the dealer they will push it back to Nissan for resolution, gone are the days of 'trying something'.
The fault appears to be related to the volumetric sensors being triggered by the change of airflow in the car when the heating starts up. Presumably the fix will be software, some have had cables moved about (electrical noise) which has had limited effect, I would rather tolerate it until a proper fix appears rather than have the car pulled to bits chasing the fault.
As I understand it at present they are aware of this issue and a number of others, no doubt updates will be pushed out as a complete package rather than piecemeal.
Nissan has a thing called a '3MIS', they love an acronym, target, which basically ,means the factory is scored based on faults reported in the first '3 Months In Service' its a big deal within the company so reported issues will be taken seriously. Time to fix may be longer than you would perhaps like, however.