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I have used Aviva to insure my two i3s for the past 4 years. Last year, I had a small knock that shattered the rear hatch glass which made the car unroadworthy. (Yes, all the rear lights do fall out as they are moulded to the glass.) Aviva agreed to my request to use a BMW bodyshop and they waived the additional cost of doing so as it was a glass repair. They arranged for my i3 to be recovered to my local BMW dealership some 30 miles away. There was a slight delay when the IT system that insurers use to approve repairs failed to work, but Aviva came up with an email work around. The repair took two days.
I have spent the last 8 months wondering whether I should just have contacted BMW Recovery and got them to do the repair work without involving my insurer? That said, the replacement rear hatch alone was priced at nearly £500. The 'jury' has just deliberated on my decision and returned a verdict of a £30 increase in my £244 annual premium.
I have spent the last 8 months wondering whether I should just have contacted BMW Recovery and got them to do the repair work without involving my insurer? That said, the replacement rear hatch alone was priced at nearly £500. The 'jury' has just deliberated on my decision and returned a verdict of a £30 increase in my £244 annual premium.