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27 Posts
Over 7 weeks ago our B250e shuddered to a halt in Milton Keynes, with an alarming message "Stop Switch engine off". Green flag recovered us home, and then came the following morning to take the car to MB in Oxford.
After nearly two weeks of it being with them we received a call to say that the battery has had an internal failure and needs to be replaced. However we were then told that the battery is on back-order and they have no indication when stock will become available. Fortunately, since the battery is covered by MB then we'll have nothing to pay, but how long is reasonable to wait for the car to be repaired?
We're fortunate to not needing to rely on the B250e as my wife can take my car to work and I'm working from home, but sooner or later we will need the car back.
Are there any consumer rights that would support us in rejecting the car after a certain period of time, either with a trade of an equivalent vehicle, or a cash payment? Or are we stuck and have to wait for a replacement, which could take months as I'd doubt MB (or Tesla) would restart production for a single battery, meaning we'd have to wait for a few more batteries to die before any new ones would be made.
And, as a side issue, do you thing a replacement would be built using the latest Tesla cells? There may be a useful increase in range if that were the case...
After nearly two weeks of it being with them we received a call to say that the battery has had an internal failure and needs to be replaced. However we were then told that the battery is on back-order and they have no indication when stock will become available. Fortunately, since the battery is covered by MB then we'll have nothing to pay, but how long is reasonable to wait for the car to be repaired?
We're fortunate to not needing to rely on the B250e as my wife can take my car to work and I'm working from home, but sooner or later we will need the car back.
Are there any consumer rights that would support us in rejecting the car after a certain period of time, either with a trade of an equivalent vehicle, or a cash payment? Or are we stuck and have to wait for a replacement, which could take months as I'd doubt MB (or Tesla) would restart production for a single battery, meaning we'd have to wait for a few more batteries to die before any new ones would be made.
And, as a side issue, do you thing a replacement would be built using the latest Tesla cells? There may be a useful increase in range if that were the case...