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"Book your complimentary battery change and ID. Software update today" - Anyone else had this?

8978 Views 63 Replies 25 Participants Last post by  GarySt
Hi all,

Just had this email come through and was wondering if anyone else has also received it?:

"Please arrange a visit to change your current 12-volt battery and receive the latest software update

We would like to invite you to schedule an appointment with your local Volkswagen Retailer in order for your vehicle to receive a new and improved 12-volt battery. At the same time your retailer will update your ID. software to optimise battery efficiency at low outside temperatures and prepare your car for additional over-the-air updates.

This service appointment is expected to take one working day and will be complimentary. Please contact your local Retailer to book an appointment and to discuss any replacement car requirements."

I'm slightly dubious about this, car dealers never give anything out for free unless it's to cover their tracks. Is this another VW PR disaster waiting to happen I wonder..?

(Bearing in mind I've only had the car for 3 months as well!)
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I received my invite from VW yesterday, but when I rang my dealer they informed me it wasn't available yet, so today, I rang VW UK to try and clarify what was going on. They didn't have an answer, but later this afternoon, I received an email saying that the initial invite was sent out prematurely and I should book my update and battery upgrade week commencing 31st July.
Rang my dealer earlier today and booked mine in on 11th August for the battery replacement and software update. Have not bothered with a loan car as they will come and collect mine, then deliver it back when the work's done. Have been advised that it could be 2 days. Will advise on the outcome.
Mine was collected this morning and I expect it back sometime tomorrow afternoon. I was specifically asked to provide both keys for the update.
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Just got mine back from having the battery replacement and software update. It went in on Thursday and was due back yesterday, but it took a lot longer than the scheduled time. However, I was kept well informed by the service department. After speaking to the head techie this morning, he told me that some cars sail through the update, but others do not. Anyway, all ready for v3 OTA in the coming weeks - hopefully.
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