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"Book your complimentary battery change and ID. Software update today" - Anyone else had this?

8980 Views 63 Replies 25 Participants Last post by  GarySt
Hi all,

Just had this email come through and was wondering if anyone else has also received it?:

"Please arrange a visit to change your current 12-volt battery and receive the latest software update

We would like to invite you to schedule an appointment with your local Volkswagen Retailer in order for your vehicle to receive a new and improved 12-volt battery. At the same time your retailer will update your ID. software to optimise battery efficiency at low outside temperatures and prepare your car for additional over-the-air updates.

This service appointment is expected to take one working day and will be complimentary. Please contact your local Retailer to book an appointment and to discuss any replacement car requirements."

I'm slightly dubious about this, car dealers never give anything out for free unless it's to cover their tracks. Is this another VW PR disaster waiting to happen I wonder..?

(Bearing in mind I've only had the car for 3 months as well!)
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Got my email yesterday and booked it in via the website. I'm fully expecting to turn up next week and be told that they don't know what they're supposed to be doing with it.
I did the same, so I called today and they did indeed have no idea what I was talking about. After some back-and-forth I am now booked in for the actual update (including new 12v and two days for the software update) on 5 September... I asked for a courtesy EV, let's see if that happens...
Ugh, I should do the same shouldn't I. I just abide using the phone. :rolleyes:
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Ugh, my garage just called to say they're "struggling" to get the update done on mine so they've offered an ICE courtesy car. Can't say I'm keen to drive a dinosaur car again, after 4+ years of EV driving.

Even worse, I had to put petrol in the loan car - I’ve never seen the number flick round so quickly!
Yeah, this specifically is not something I want to be doing! These places really need to get some EV courtesy cars available.
Mine was offering the OTA update as I was driving to the dealer but I didn't dare accept it. Not that it made any difference to them completing on time.

On the plus side they did give us a brand new top of the line Arteon Shooting Brake R as the courtesy car, and didn't try to pull the ol' "excess waiver" trick. Of course the kicker is that I cant enjoy it because I don't want to put any fuel in. We've done about 10 miles of essential travel in eco mode and it's now going to sit on the driveway until we get ours back. :LOL:
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Yeah mine is apparently done, but I'm leaving the collection till a bit later so that they can do the complementary wash. Curious as to whether they've actually changed the battery or not, cos they've only ever mentioned the SW update.
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