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"Book your complimentary battery change and ID. Software update today" - Anyone else had this?

8974 Views 63 Replies 25 Participants Last post by  GarySt
Hi all,

Just had this email come through and was wondering if anyone else has also received it?:

"Please arrange a visit to change your current 12-volt battery and receive the latest software update

We would like to invite you to schedule an appointment with your local Volkswagen Retailer in order for your vehicle to receive a new and improved 12-volt battery. At the same time your retailer will update your ID. software to optimise battery efficiency at low outside temperatures and prepare your car for additional over-the-air updates.

This service appointment is expected to take one working day and will be complimentary. Please contact your local Retailer to book an appointment and to discuss any replacement car requirements."

I'm slightly dubious about this, car dealers never give anything out for free unless it's to cover their tracks. Is this another VW PR disaster waiting to happen I wonder..?

(Bearing in mind I've only had the car for 3 months as well!)
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Well my lovely ID4 is now stuck in the workshop for a second day, no info except that the upgrade keeps failing part way through. There’s nothing special on the car (1st edition) and if it’s really taking 3 days or more for many vehicles this has got to be a disaster for VW.

Worst of all I have to travel tomorrow so will need to use their ICE loaner. I’m going to expect some extreme shock not having used a petrol station for 3yrs+ now!
Well, I’m definitely in the ‘not seamless’ category! Despite there being no issues before going in I’ve just had the call to say it’s still not ‘taking the update’, the car can’t be driven and they’ll try again Monday. That’ll be 6 days in the shop.

Even worse, I had to put petrol in the loan car - I’ve never seen the number flick round so quickly!
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Errr - My 6 visits for warrantee works - I raised this - not even a response from VW HQ or the dealer when I queried my out of pocket losses !
I’m tempted to give it a go! If it’s finished on Monday I’ll have spent £31 more than I would have normally spent in electricity on petrol. Nuts. I am intending to offset the carbon however, because what’s the point in having an EV if you can’t save money and feel smug 😭
Well mine has finished after six and a half days with the dealer (inc the weekend). They wouldn’t give any indication of what the issue was beyond saying the update software kept crashing and that it was pretty common.

The car is back to factory settings (no phone connections etc) - I really hope 3.0 is worth it!
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