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"Book your complimentary battery change and ID. Software update today" - Anyone else had this?

8973 Views 63 Replies 25 Participants Last post by  GarySt
Hi all,

Just had this email come through and was wondering if anyone else has also received it?:

"Please arrange a visit to change your current 12-volt battery and receive the latest software update

We would like to invite you to schedule an appointment with your local Volkswagen Retailer in order for your vehicle to receive a new and improved 12-volt battery. At the same time your retailer will update your ID. software to optimise battery efficiency at low outside temperatures and prepare your car for additional over-the-air updates.

This service appointment is expected to take one working day and will be complimentary. Please contact your local Retailer to book an appointment and to discuss any replacement car requirements."

I'm slightly dubious about this, car dealers never give anything out for free unless it's to cover their tracks. Is this another VW PR disaster waiting to happen I wonder..?

(Bearing in mind I've only had the car for 3 months as well!)
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I tried to book in for the recall with Lookers in Guildford … the dealer told me that they had only become aware of the recall from customers, as VW had failed to inform them, and they were not ready to take booking yet. They need to put a “plan of action” in place, and I’ll have to call them back in a week’s time.

It doesn’t look like this recall is very well organised!
Lookers of Guildford kindly did the 2.4 software update for me today. They wanted it in the night before so that the technician (who is an early riser) could start the update at 6:30am.
Thankfully it seems to have worked ok.
The system has now offered me a further new update over the air, but it seems to have got stuck about 2/3 of the way through.
It tells me that the update will pause if I leave the car … but run in the background when I’m in the car.
I thought that the idea of these updates was you could leave them running overnight when the car is empty?
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