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"Book your complimentary battery change and ID. Software update today" - Anyone else had this?

9009 Views 63 Replies 25 Participants Last post by  GarySt
Hi all,

Just had this email come through and was wondering if anyone else has also received it?:

"Please arrange a visit to change your current 12-volt battery and receive the latest software update

We would like to invite you to schedule an appointment with your local Volkswagen Retailer in order for your vehicle to receive a new and improved 12-volt battery. At the same time your retailer will update your ID. software to optimise battery efficiency at low outside temperatures and prepare your car for additional over-the-air updates.

This service appointment is expected to take one working day and will be complimentary. Please contact your local Retailer to book an appointment and to discuss any replacement car requirements."

I'm slightly dubious about this, car dealers never give anything out for free unless it's to cover their tracks. Is this another VW PR disaster waiting to happen I wonder..?

(Bearing in mind I've only had the car for 3 months as well!)
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My car was booked in for this morning with Inchscape Manchester (Trafford Park). Got a text at 7.45 asking me to call the dealer which I did and they told me the link to the VW servers was down so they could not do the update today and re-booked me in for mid September.

They also booked me in for a Monday saying they expected the job to be done by Tuesday as it was now always booked in as a two day job.
I finally took the car in after my first booking got cancelled and got my car back today, just 2 days for the update. However no mention of a battery change, just the version number on the info screen changing to 912 from 910.

Is this routine or do some cars not need it? Mine was only delivered in April so perhaps it already had the updated battery.
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