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"Book your complimentary battery change and ID. Software update today" - Anyone else had this?

9007 Views 63 Replies 25 Participants Last post by  GarySt
Hi all,

Just had this email come through and was wondering if anyone else has also received it?:

"Please arrange a visit to change your current 12-volt battery and receive the latest software update

We would like to invite you to schedule an appointment with your local Volkswagen Retailer in order for your vehicle to receive a new and improved 12-volt battery. At the same time your retailer will update your ID. software to optimise battery efficiency at low outside temperatures and prepare your car for additional over-the-air updates.

This service appointment is expected to take one working day and will be complimentary. Please contact your local Retailer to book an appointment and to discuss any replacement car requirements."

I'm slightly dubious about this, car dealers never give anything out for free unless it's to cover their tracks. Is this another VW PR disaster waiting to happen I wonder..?

(Bearing in mind I've only had the car for 3 months as well!)
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Ive booked mine in to the garage in Camberly. They said they prefer to keep it in for 2 days as they upload regulary crashes. This means they are doing fewer than they would like and the process is taking much longer than it should!
On the plus side, I said they can collect and drop off, as that means I havent got to sit about at the dealership esp if it isnt ready! Also they said they will return it earlier if the upgade works without a problem.
As a matter of interest, did you chase them, or did they invite you? - Only, I'm also a Camberley customer and I've still not heard anything (having previously been told months ago that I'd be invited in due course).
sorry I missed the question... I went to them as I've not needed a service so am not on their books yet.
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