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"Book your complimentary battery change and ID. Software update today" - Anyone else had this?

9005 Views 63 Replies 25 Participants Last post by  GarySt
Hi all,

Just had this email come through and was wondering if anyone else has also received it?:

"Please arrange a visit to change your current 12-volt battery and receive the latest software update

We would like to invite you to schedule an appointment with your local Volkswagen Retailer in order for your vehicle to receive a new and improved 12-volt battery. At the same time your retailer will update your ID. software to optimise battery efficiency at low outside temperatures and prepare your car for additional over-the-air updates.

This service appointment is expected to take one working day and will be complimentary. Please contact your local Retailer to book an appointment and to discuss any replacement car requirements."

I'm slightly dubious about this, car dealers never give anything out for free unless it's to cover their tracks. Is this another VW PR disaster waiting to happen I wonder..?

(Bearing in mind I've only had the car for 3 months as well!)
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That's a fair comment.

For greenhorns like myself, maybe this should be communicated by the dealerships perhaps? That the car could be out of action for 1/2 days at multiple points throughout the year for software updates? It may seem trivial to many, but for a single car households this isn't as straight forward as it may seem.
Is this your first new car?
I'm not sure why you took that question in such a way, it was to gain an understanding of your experience. How am I supposed to know your car background.

If you're au fait with the motoring world then why initially was it such a shock that cars may sometimes go back for work, especially when you hear it in the news of recalls etc. Typically it happens when cars are newer.

Being an EV makes no difference, it's still something that's been manufactured that can be made wrong / not up to standard.
do some cars not need it?
Exactly that.
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