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Long story short BG (PH JONES BG subsidy)missed to appointments for install of the Chargemaster / Polar charge point. First install engineer went AWOL and second appointment scheduled engineer chopped the top of his thumb off before my job.

Now things do go wrong but the follow-up was really bad, almost non existent and resorted to after a week of no response to writing a letter in response to the customer satisfaction survey I was sent as my install was complete. Only after my letter was received did I receive a call and an install for the following Saturday.

Lots of drama for what should have been a simple install job.
 
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