Agree with your comments apart from the app. I was a few days late responding to their meter reading reminder and they had already estimated the usage. This meant that it would not accept my reading. I contacted them and said it was a bug and would rectify.Bulb Website & App
The online interface is really clean and intuitive. They make it very easy to add meter readings, view bills and usage reports, see past communications and check tariff details. The Bulb mobile app is really good and has made adding meter readings (you can just take a picture of your meter ), view your account balance and statements, and even share your referral link using your mobile phone so easy!
They've address this here.Unfortunately they're not doing so well:
Bulb reports meteoric rise in members, revenues, but loss widens ten-fold
Following Spark's recent closure, there really seems to be a squeeze in smaller energy suppliers. I'm currently with Bulb, but now looking to switch away. Probably to Octopus to take advantage of their Go tariff.
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I think in terms of cost for me it will be like for like (as I am at home a far bit during the day and can trickle charge from solar PV) but Octopus are also currently offering a Zappi install for £349. I have emailed them to ask some questions, but am yet to receive a reply. If I get no response from them, I guess I'll stay where I am!