[Paul]

Is it just me, or is something up? It's saying my details (saved in a password safe) are incorrect.

Never had this problem before.

 

[Ian Kilpatrick]

I was getting that yesterday, but I've just tried and it's ok now.

 

[E Geeza]

I wasn't able to login for a few days, then I could this morning, and now can't.

 

[Rob Owen]

Is it just me, or is something up? It's saying my details (saved in a password safe) are incorrect.

I had this Thursday last week, OK on Friday morning but then no access from Friday evening onwards...still locked out with the same response as you when saved details are entered. Nissan EV team say it's been "escalated".

 

[flipper]

Someone mentioned there are two servers and one isn't accepting logins. Try clearing your cookies and trying again, you might hit the working server.

 

[Rob Owen]

Try clearing your cookies and trying again, you might hit the working server.

Thanks for the suggestion but nope, still not gaining access

 

[h8ten]

I need to investigate this Carwings. Just collected a Nissan Elgrand, import from Japan and I have found an option in one of the Japanese menus that had Carwings. In another menu, yet to be fully translated, I saw a modem test, so I might need a cheap sim?

 

[leave]

I've been on Carwings every day for the past week, got in/updated and it's been fine.
Fine as in it's usual slow, feature poor, self...

 

[Rob Owen]

Just checked on my PC and logged in without a problem...bizarre or what? Let's see how long it lasts this time.

 

[Paul]

Still cant log in, tried to ask for password reminder (even though this should never have changed) and it says neither of my email accounts I use for these sort of things are registered?!

Is this related to my first service do you think?!

 

[Rob Owen]

... it says neither of my email accounts I use for these sort of things are registered?!

Is this related to my first service do you think?!

I don't think so. I had the same issue and response when I tried to rectify the fault myself.

Interestingly, although Carwings started working again for me last night I received a telephone call this morning from the advisor I had been in contact with at the Nissan EV helpdesk. Apparently they have had a response from their next level team and he informed me that it has been determined that a bunch (technical term - mine, not theirs) of data got lost during transfer between Japan and the European servers, meaning some accounts were "lost". Restoration is supposed to start later today/tomorrow (6pm UTC time?) and even if you regain access in the short term, as I have, it may still be intermittent until fully restored.

At least my updates were received without me having to make follow-up calls/requests.

 

[Rob Owen]

Looks like the whole Carwings page is now inaccessible, never mind being able to log-in!

 

[flipper]

Working fine for me!
(As an aside, annoyingly I have to use Internet Explorer to get on, but that's probably a work thing.)

 

[Paul]

First time I've tried to use the app too, can't use that either. Have to take a walk to charge the car now...

 

[flipper]

App - on Android - working fine for me too.
(Is it really annoying to hear it's working for some people?)

 

[Paul]

App - on Android - working fine for me too.
(Is it really annoying to hear it's working for some people?)

Wonder if they've killed some accounts completely. Guess I should mention it at some point soon!?

 

[Rob Owen]

It's IE11 that's the problem for me. I can bring the page up if I use Chrome, bot now the log-in details are not recognised again....Give up, wait for the supposed fix some time in the future.

 

[Rob Owen]

Interestingly, although Carwings started working again for me last night I received a telephone call this morning from the advisor I had been in contact with at the Nissan EV helpdesk. Apparently they have had a response from their next level team and he informed me that it has been determined that a bunch (technical term - mine, not theirs) of data got lost during transfer between Japan and the European servers, meaning some accounts were "lost". Restoration is supposed to start later today/tomorrow (6pm UTC time?) and even if you regain access in the short term, as I have, it may still be intermittent until fully restored.

At least my updates were received without me having to make follow-up calls/requests.

Wonder if they've killed some accounts completely. Guess I should mention it at some point soon!?

Looks like it.

 

[Paul]

Seems to have fixed itself for me during the weekend.

 

[E Geeza]

Seems to have fixed itself for me during the weekend.

I reckon Carwings isn't ever fixed, it's simply 'between outages'...