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Discussion Starter · #1 · (Edited)
Hi

Set up the car to charge last night, it did not. When I checked this morning the car is completely dead. I managed to get in with the key, but cannot do anything. This is a ZE50 so it's pretty new.
I've got rescue coming in to take the car to the garage tomorrow, but the cable is stuck in the charging port and I'm not sure how to put it in neutral ? Any ideas.
Is it easy enough and safe to remove the battery connectors on the 12v and try to charge it ? could it be the 12v battery or something else. I'm not very mechanically minded on cars.
 

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Hi

Set up the car to charge last night, it did not. When I checked this morning the car is completely dead. I managed to get in with the key, but cannot do anything. This is a ZE50 so it's pretty new.
I've got rescue coming in to take the car to the garage tomorrow, but the cable is stuck in the charging port and I'm not sure how to put it in neutral ? Any ideas.
Is it easy enough and safe to remove the battery connectors on the 12v and try to charge it ? could it be the 12v battery or something else. I'm not very mechanically minded on cars, I attached the 12v charger connectors I have and they went straight to full ? so maybe it's not the 12v ?
I'd agree with your suspicion that its a problem with the 12v battery - I'd try carefully disconnecting the 12v battery leads and try the charging it again
 

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I left you a reply on RZOC, disconnect Negative on battery to charge, easy done with loosening of the 10mm nut as in pic below. lead will likely release once charged.
20170130_163504.jpg
 

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I agree with the comments above, it is either a 12v battery issue or a major failure. There are lots of reports of 12v failures due to cars sitting around due to Covid. The fact that the charging cable will not release is that it locks into place and the lock has not released. You could try "jump starting" the car either with a specialist jump starter or leads from another car - it doesn't take much to power the car up unlike an ICE - and it should then run on the DC : DC convertor. If not you have a major problem and its time to call the dealer to come and collect it.
 

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Discussion Starter · #5 ·
I charged it up for 1 hour, and when I tired it again, the cable got released, there were some noises and then the dashboard only lit up with the red warning lights on the hand side, and that was it. Assistance are picking up the car in the morning so I guess I'll leave it up to them as I'm bloody cold now. Thanks for your suggestions.
 

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One hour will not get much charge into a completely flat 12v battery as little current flows due to the internal resistance. Leave it on charge overnight otherwise you'll not get it into Neutral to put it on the recovery vehicle.
 

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had an R240, got an R90, might get a ZE50
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If the 12v battery has been fully discharged I would expect the dashboard to be full of warnings even if nothing else is faulty.
The 12v battery charges off the main traction battery when you wake the car up, which can just be opening the doors. However, if you leave it set up for a timed charge it will shut down until the charge time comes up.
I'd double check you didn't leave anything on which discharged the 12v battery, but interior lights etc should shut down after an inactive period. You could be charged for the recovery if it's your operator fault and not the car.
Has the car been stood for a long period ?
 

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Renault Zoe Intens Q210 22kw 2013
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maybe one of these handy to keep around readily charged especially for winter and if the Zoe is keep up for some time through covid and when something like this happens, an emergency jump starter , at least you could attach it to the 12v battery terminal and unlock doors and type 2 cable etc and even get the car to 'ready' state: 50 quid from halfords.

4 in 1 Jump Starter | Halfords UK


 

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in the ZE20 & ZE 40 you could put the gearshift into neutral even when there was no battery power left, by pressing an emergency button underneath the gear-shifter gaiter, you lifted the gaiter up and the button was underneath it - it might be similar on the ZE50? have a look

138109
 

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maybe one of these handy to keep around readily charged especially for winter and if the Zoe is keep up for some time through covid and when something like this happens, an emergency jump starter , at least you could attach it to the 12v battery terminal and unlock doors and type 2 cable etc and even get the car to 'ready' state: 50 quid from halfords.

4 in 1 Jump Starter | Halfords UK


That’s not really solving the problem.

If the 12v battery has died then it may be in the way out and should be replaced.

Of you’re not using the car for long periods, then a £30 battery conditioner could be used.
 

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Co-author of CanZE. Q210 nov 2013
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I am with @cah197 on this one. Get yourself a new battery, period. Even if the 12v charger is damaged and there is more to be repaired, the battery will have had a bad time with the deep discharge. And it doesn't need to be expensive, around 70 if you do the change yourself and shop around a bit. I am ignoring warranty and dealer issues here of course.
 

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If the car isn't that old then the battery should be replaced under warranty anyway. These 12v issues shouldn't happen as there is a dirty great traction battery full of charge to keep it topped up.
 

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I am with @cah197 on this one. Get yourself a new battery, period. Even if the 12v charger is damaged and there is more to be repaired, the battery will have had a bad time with the deep discharge. And it doesn't need to be expensive, around 70 if you do the change yourself and shop around a bit. I am ignoring warranty and dealer issues here of course.
Unless of course you enjoy the challenge of the classic car enthusiast keeping the 12v on 24/7 life support. ;)

Yes, I think the Zoe qualifies as a classic car.
 

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If the car isn't that old then the battery should be replaced under warranty anyway. These 12v issues shouldn't happen as there is a dirty great traction battery full of charge to keep it topped up.
Deliveries of the ZE50 only started in the UK in 2020 so it is at most a year old. But I am struggling to think of an EV that will keep a 12v topped up against something like an interior light being left on (I don't know the situation in this case). So whilst I agree with the sentiments the OP needs to be sure that they've not caused the issue before insisting on a replacement.
 

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Co-author of CanZE. Q210 nov 2013
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@dk6780 Agreed. The car does a good job switching off everything. Still, been there, though I am fairly sure that particular combination of operator error and software bug has been fixed (the bug): Shove in plug but just a mm short. Car wakes up because of the CP signal, tries to lock the plug, fails, retries. Repeat at infinitum. Well, not infinitum for sure. In the morning, the battery voltage was roughly 5 volt. Oops.
 

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If an interior light is left on and the car is locked the car should turn it off. No interior lighting should be on when the car is locked.
 

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Mine still had the PDI checklist inside when I collected it (2 months late) in June, and it does say "Check & charge or replace 12V battery".
Maybe OP's car skipped this step?
 

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Mine still had the PDI checklist inside when I collected it (2 months late) in June, and it does say "Check & charge or replace 12V battery".
Maybe OP's car skipped this step?
Or just charged a damaged battery which has survived until it got cold?
 

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Discussion Starter · #20 ·
Rescue service guy, identified that the battery was indeed empty, so we "jump" started it and it came on straight away. I drove it to the garage where it was booked in anyway, they were not impressed that there was another issue they needed to look at. Anyway I've left it with them. I still think it might have been a charge plug not being fully connected that drained the battery, I just plugged it in for an scheduled overnight charge and then ran into the house as it was raining, I did not check that the charging light was ok. It's in for the pre-conditioning issue and they need to change the BCS ? so hoping it all goes well.
 
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