As I was getting no car stats at all, nor could I access the vehicle via the 'connected car' portal on the you+ Nissan Web Portal, I thought I would give them a call.
Have to say the person I spoke to was very good. He quickly identified an additional account linked to the car (an Irish one which probably explains why the phone app seemed to be using Euros as a currency).
That was pretty quickly sorted, good communication from them and after a reset of ownership in the car and a un/reinstall of phone apps things were looking better.
Currency now in £'s on the app and I can access via the Web portal.................................but still no driving history showing in either after 3 days.
Just called them again, spoke to the same helpful chap, he confirmed that everything looked in order at his end (ownership, subscriptions etc) and requested some screenshots showing the 'no data' problem in order that he could escalate.
Someone on facebook has documented their log of this and had a response from Stewart in their CS dept that it was still under investigation and due to its nature there was no SLA/Response Time on the fix...
I got an email stating that it's still being looked at.
From their internal email chain this seems to be the underlying cause
There was an abnormal value in the probe data including the Driving Records
received from the vehicle, causing an error on the center side.
Due to the above, the driving data have not been registered in the center;
no driving records are displayed on the Driving History page.
- Leaf 30 kWh
Sent from mobile phone so please mind the typos
*** Xaccers links to Google sheets for data entry and up to date graphs below. This supersedes the original graphs I was maintaining. Cheers Xaccers!***
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