[Mike Etchells]

I have changed my phone and have downloaded the Nissan Connect EV app. I put in the username exactly as it appeared in the old phone together with the password but it won't log in.
What am I doing wrong? What username should I use?
It is still working on the old phone so I must be doing something wrong.
Can anyone help?

 

[srichards]

You might have to do the setup process again via the you+ Nissan site. I'd try a forgot password on the app first to make sure it still recognises the email.

 

[dm57]

Had the same problem when I switched phones.
Tried forgot password several times but no dice.
Downloaded MyLeaf app and logged in with Nissan Connect username and password and seems to work fine. Only use it to check charge and turn on heating.