[Seamus]

I have just upgrade to a Black Edition 30.

I have deleted my old car from You+Nissan and Nissan have installed the newer car with the correct VIN. I can connect via the PC. I can't connect via the phone app.

When I connect it brings up the old car and VIN. The instructions for setting up refer to the old display in the 24 and cannot find the Carwings section.

Can someone help please.

 

[DBMandrake]

If the VIN was only added to the account today maybe the app hasn't updated yet. Did you try explicitly signing out in the app and signing back in ? Or even deleting the app from your phone and reinstalling it just in case the app is caching data about the old car ?

 

[Seamus]

Thanks.

I do sign in everytime but probably will need to try reinstalling the app. Just got a new phone after my puppy chewed mine. Proving to be very expensive.

 

[Verdun]

Thanks.

I do sign in everytime but probably will need to try reinstalling the app. Just got a new phone after my puppy chewed mine. Proving to be very expensive.

I have uninstalled several times and still experience the same problem.

 

[Seamus]

I have uninstalled several times and still experience the same problem.

I went through all the tests with Nissan and they decided the TCU was faulty and to get the dealer to test it. They did this and found that it was working correctly. Reported that back to Nissan who are now checking again. That was last week so waiting to hear from them. They have said that they can connect as they have my p/w. They think it is an issue with the previous owner.

 

[Verdun]

I went through all the tests with Nissan and they decided the TCU was faulty and to get the dealer to test it. They did this and found that it was working correctly. Reported that back to Nissan who are now checking again. That was last week so waiting to hear from them. They have said that they can connect as they have my p/w. They think it is an issue with the previous owner.

No previous owner.

I went through all the tests with Nissan and they decided the TCU was faulty and to get the dealer to test it. They did this and found that it was working correctly. Reported that back to Nissan who are now checking again. That was last week so waiting to hear from them. They have said that they can connect as they have my p/w. They think it is an issue with the previous owner.

No previous owner thanks

 

[Seamus]

That's one problem you don't have then.

Have you tried connecting via your PC with Youplusnissan and setting up your account. Not sure how it is done on the later models.

 

[Verdun]

No but will try
Thank you.I

 

[Verdun]

That's one problem you don't have then.

Have you tried connecting via your PC with Youplusnissan and setting up your account. Not sure how it is done on the later models.

Forgot to say Nissan has said don't try and change anything as they are working on the problem. Don't want to give them any reason to say it's my fault.
Their help line operators are not the most polite.
The local Nissan dealer is very good, don't want anyone to think I have an issue with them.

 

[Tim Blanchard]

I had several calls and emails with Nissan to get mine working, also a Black Edition. This involved reinstalling the app several times and testing whilst on the phone to Nissan. It went on for several weeks and I have to say they were polite to deal with.