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Charge flap failure again

6283 Views 16 Replies 8 Participants Last post by  jonfaulkna
My charger flap locked shut and will not open again. Last year around this time my charger flap was replaced because the actuator failed. Well here we go again. I have been informed that it was replaced last year 2 months before Kia resolved the problem with a modified charger flap. So they are now going to fit the updated version. They said it had become a relatively common issue hence the updated flap. Now waiting for it to be fitted. More expense now with having to put expensive petrol in the hire car.
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You presumably know about the emergency flap release knob under the bonnet?
Peter
Not on my first edition, maybe new flap will have that. Like later editions.
My charger flap locked shut and will not open again. Last year around this time my charger flap was replaced because the actuator failed. Well here we go again. I have been informed that it was replaced last year 2 months before Kia resolved the problem with a modified charger flap. So they are now going to fit the updated version. They said it had become a relatively common issue hence the updated flap. Now waiting for it to be fitted. More expense now with having to put expensive petrol in the hire car.
Good outcome & good support from Kia
Good outcome & good support from Kia
That remains to be seen, as long as this flap last longer than the 19 months the previous 2 have lasted.
You presumably know about the emergency flap release knob under the bonnet?
Peter
On the first edition, the toggle under the bonnet is to release the plug lock, not the flap. I can't speak for later versions.
On the first edition, the toggle under the bonnet is to release the plug lock, not the flap. I can't speak for later versions.
Oops yes I think you鈥檙e right. Sorry folks.
(Message to self, stop relying on memory so much, it doesn鈥檛 work properly anymore 馃お)
Peter
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Car back so we will see. No emergency release so hope the fix works.
Just got my 2020 e-niro back from my kia dealer. Had the same problem with the charge door refusing to open.
There was no hint of it playing up, just suddenly wouldn't open. I checked the fuses and tried disconnecting the 12v battery as a reset but no result. I could hear a faint click behind the flap when using the key buttons, but not the usual click.

Luckily it didn't happen whilst away from home.
The technician at the garage said they replaced the "whole unit" and said it was an electrical problem, l presumed some sort of actuator.

The emergency release cable under the bonnet is for the charging cable only.
An emergency release for the charge door would be a very good idea but I can't figure out how to rig one myself and as it was a warranty job, thought no point in asking the technician at the dealers.
They have been having trouble with some e Niro鈥檚 so you need to check it was the updated flap they fitted.
They have been having trouble with some e Niro鈥檚 so you need to check it was the updated flap they fitted.
Thanks Dan.
I will drop by and ask them sometime.
My charger flap locked shut and will not open again. Last year around this time my charger flap was replaced because the actuator failed. Well here we go again. I have been informed that it was replaced last year 2 months before Kia resolved the problem with a modified charger flap. So they are now going to fit the updated version. They said it had become a relatively common issue hence the updated flap. Now waiting for it to be fitted. More expense now with having to put expensive petrol in the hire car.
Thanks Dan C for that info, you've been more helpful than my Kia dealer! I have exactly the same problem as you - the charger door cannot be opened despite all my efforts. Kia dealer seemed baffled & claimed they'd never seen this issue before (hmm!) said there's a 6 week waiting time for all repairs at the moment whatever the problem is. I said how about prioritising jobs, if a car is basically unusable it should be looked at quickly. Anyway the car is now with the dealer after some hassle but I have no idea of timescales to fix as yet. Did your dealer offer a courtesy car?
Thanks Dan C for that info, you've been more helpful than my Kia dealer! I have exactly the same problem as you - the charger door cannot be opened despite all my efforts. Kia dealer seemed baffled & claimed they'd never seen this issue before (hmm!) said there's a 6 week waiting time for all repairs at the moment whatever the problem is. I said how about prioritising jobs, if a car is basically unusable it should be looked at quickly. Anyway the car is now with the dealer after some hassle but I have no idea of timescales to fix as yet. Did your dealer offer a courtesy car?
My dealership is Westdrive Braintree tell your dealership to give them a ring for more information. Yes I got a car. The last time it took less than 48 hours to be fixed.
Warrenty fault you are entitled to a car
My 2018 soul ev just threw up same problem today. Click heard on pressing the release button in the car but no action. Found there is an emergency release under the bonnet on the slam panel. It's a pull out strip with a string on the end! It worked once and now won't retract or go back properly! With someone in the car pressing the, release button ( which retracts two little pins holding the flap shut against a " clothes peg " style spring ) I can carefully prise open the flap.
As I charge at home most often it can wait till March MOT and service.
I had to wait about 6 weeks for the part to arrive for my charging flap. I left the charge flap not quite closed for most of this period to make quite sure I was able to charge. Apart from being warned constantly by the car that the flap was open, it did not seem to have caused any problems.
My 2018 soul ev just threw up same problem today. Click heard on pressing the release button in the car but no action. Found there is an emergency release under the bonnet on the slam panel. It's a pull out strip with a string on the end! It worked once and now won't retract or go back properly! With someone in the car pressing the, release button ( which retracts two little pins holding the flap shut against a " clothes peg " style spring ) I can carefully prise open the flap.
As I charge at home most often it can wait till March MOT and service.
Update.
After carefully cleaning every nook and cranny and lubricating all the swivels, joints and elbows of the hinge assembly- my flap is working as it should! Time will tell if this has been a total cure. At least I now know all about the flap, the hinges, the two little stubby rods that retain and release the flap when the cabin button is pressed, the noises it all makes, the tab on the slam plate under the bonnet and it鈥檚 wire line ( which actually retracts the stubby pins when you tug it) I may know nearly as much about the hatch as Kia do! Certainly more than some dealers maybe? Mine is 2018 30kwh model Soul for reference.
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