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Their words, not mine...

Chargemaster, the UK’s largest supplier of electric vehicle charging infrastructure, is keeping its charge points in London and the rest of the UK online with its industry-leading operations.

Earlier this year, the British firm installed its 10,000th public and commercial charging point and, along with a telephone support line that is open 24 hours a day, 7 days a week to resolve urgent issues, has a dedicated team of electricians and engineers to fix any faults, typically within 48 hours.

David Martell, Chargemaster CEO, said: “We are proud to have the best-maintained charge points not only in London, but across the entire UK electric vehicle charging estate. Our own Chargevision back-end management system is the best in the business and provides us with diagnostics on every single one of our charge points, every minute of the day.”

Chargemaster, through its sophisticated Chargevision system and its own dedicated national maintenance team of technicians, is able to monitor the operational availability of its network. Over the last year, its owned and maintained infrastructure achieved a 98.7% serviceability record for all charge points on a month-by-month basis.

Today, just two charge points installed and maintained by Chargemaster in London are not fully operational, and both of these are scheduled to be back online within the next few days.

David Martell added: “We take maintenance and serviceability very seriously. As the UK’s largest provider of EV charging infrastructure, we have a responsibility to ensure that electric car drivers can rely on our network to enable them to complete their journeys.”

Chargemaster infrastructure is part of the Source London charging network, a scheme which involves more than 60 site/charge point owners – from local councils to car park operators. Contractually, funding currently exists for the maintenance of London’s EV infrastructure and Chargemaster believes that if this funding was properly reclaimed by charge point owners, any sites that are currently out-of-service could be brought back online swiftly.
 

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Or they've been keen with their stats, they say owned and maintained. Perhaps the ones that appear to be always off or indeed never worked are supposed to be maintained by someone else...
 
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Discussion Starter · #5 ·
Good point actually when it says those that work are "installed and maintained" it quite literally means that if they don't maintain one and it's broken (whether they SHOULD maintain it or not) they can exclude it from the stats. Surely they should be at 100% given that?! :D
 

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This is their response to recent criticism?

Source London's website is clearly wrong, showing all these unavailable type 2 points under "station maintenance".

Either that or PodPoint and Elektromotive better bring their game and put out some glowing press releases too :/

I just randomly chose a spot for my screenshot. Ymmv.
 

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If they have real time data they should have a real time map. Everyone knows the map isn't accurate. Whoever wrote that should spot check some charge points to learn the truth.
 

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I have found a big discrepancy between the map availability and what is actually working in the field. If they are going on their database/map stats then any figures they produce are hogwash.
 

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Which map, Chargemaster or SL? Like I said, the accuracy of the SL map seems to have improved substantially recently.
 
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