[Sandy]

Oh how we wished CYC had been on the ball like Swarco!

Just spotted your comment. Your aware SWARCO were contracted for hardware support for some time now. So not so much on the ball as just doing their job as contracted. Hopefully they'll fix the software/activation/customer side in their new contract.

 

[Sandy]

Swarco can hardly be blamed given they were reliant on CYC giving them the support tickets.

Swarco sat on their hands waiting on support tickets? Nah they were plenty busy, so someone was logging tickets for them.

sabotaged some of the charger data or why have some chargers mysteriously changed location, even into the middle of the North Sea & Russia?

You can download the data from NCR, its got plenty of errors, that down to chargepoint owners, If I recall there is even data showing one post in Australia. No reason that SWARCO could have downloaded this data weeks ago and cleansed it.

 

[Sandy]

My working? CPS card hasn't been migrated from what I can see, its not showing on my account. Even though one of SWARCO staff said it was good. Nevermind, not used my card since handover, I just use my work ID as the network is CF'd and all our charges are currently free.

Wonder who's going to pay the Councils for their lost earnings? TS won't be interested, and it'll cost more than the contract is worth to SWARCO.