[glasgow sheep]

Quick couple of questions.
I got a RFID card as soon as I got my EV a couple of months ago only to discover the provider was changing.....£20 well spent.
Anyway been charging with no problems since the change but have no record on my account of any charging sessions, and at least one of those should have cost me money.
I've asked CPS about this on twitter repeatedly and got no answer.
The other day I tried using the app but it said I had no valid card so couldn't charge using it.
I emailed CPS and finally got a reply this morning:

I have reviewed your account and I can see that your account has migrated and is live within the new system, however, I can't see an active ChargePlace Scotland ID number. This would indicate why the app is advising that there is no valid RFID card, and therefore it will not work. We would request that you please order a new access card via the new website. There is one-off cost of £10 for a new access card.

I thought you didn't need a RFID card with the new provider, and in any case the old card seems to be working.
Anyone any idea what is going on?

 

[glasgow sheep]

Short answer is it's a CF.

How much of your life have you got to get up to speed on the change of back office provider, spend some time with the search on this forum and you find plenty of threads.

Thanks, I searched for Chargeplace Scotland and this was the first thread that appeared, since then already spent too much time flicking through other threads.

As it stands, any RFID card can operate the charger points. This is a temporary measure because the changeover is a mess. People are charging successfully using Tesco Clubcard just now. At some point in the future that will stop.

Your account and existing card should have been migrated. It looks like your problem is that your existing account has migrated but your RFID card has not. You're the first case of that scenario that I've heard of, however, there's a host of problems with the changeover, so it's entirely believable.

It's poor that they haven't offered to note your existing card details and add this to your existing account, rather than making you pay for a new card. This is what I would be pushing for.

SWARCO, despite their assurances, have royally f****d up this migration and their customer service to date has been appalling, so you might have a fight on your hands. Either way, I'd try and sort things now before they flip the switch which stops all the non valid RFID cards from working.

Thanks, flicking through other threads that's what I was thinking. Have already replied querying their response and will see what they come back with but will certainly ask that they add my existing card to my account.
So by the sounds of it at some unannounced point my current card will stop working (I guess it only works due the fact any old card works currently) and I'll be stuck unless I either buy a new card or they migrate it for me.

 

[glasgow sheep]

Thanks for all your replies.
I've emailed them back asking them to add my card to my account. Lets see how quickly they respond.
On the upside I've managed two trips from Glasgow to Aberdeen without a hitch although sounds like it may have been luck more than anything else. Also sounds like I got a free charge on Sunday so thanks to my generous friends giving me "petrol money" I've made a profit from my journey 😁

 

[glasgow sheep]

email recieved today:

Clicked the link and got this:

 

[glasgow sheep]

Did you click the My account link - this worked for me.
Also you are shown logged in, so try logging out and in again.

Cheers. Logged out and clicked the link and it let me reset my password as requested