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Does anyone know much about how the Chargeplace Scotland fault process works?

It seems that some points go a long time with outstanding issues.

My understanding is that when you report a fault to Chargeplace Scotland (operated by CYC), they pass it on to the host and they are due to provide an update within 2 days?

I imagine the host has a service contract in-turn with their provider.

In the case of park-and-ride facilities, is it likely to be the Council that's the host?
 

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You can either call them on 01416480750 or email them on [email protected] or
[email protected]
Usually I just take a photo of the station showing the number and the fault and they will reply to me fairly quickly.
If more urgent I call them and get sorted out on the spot.
 

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If it is an evolt machine I find the quickest solution is to tweet them @evolt_uk - this usually gets a technician there within 36hours
 
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