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Discussion Starter #1
Noticed on my Leaf e+ that if I return to my car when it’s hooked up to a public charge post that if I unlock it the charging pauses...? Have I missed a setting I need to tweak to disable this. My Wife’s leaf 40 doesn’t do this nor any of my previous leafs
 

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It's a fairly common thing on cars fitted with type 2 connectors these days to make it easier to unplug them. Unlock the car and the charging port will unlock too, dropping the charge rate very low or pausing it completely, meaning its safe to pull the cable out.

I've not heard of this in the LEAF before but Hyundai and Kia do this, and MG for example will ONLY charge when the car is locked. So it wouldn't surprise me if it's a new feature that Nissan added in later software too.
 

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NISSAN LEAF 62Kwh
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With regards the 62KWh, I have only charged type 2 on my home charger and locking and unlocking has no effect on charging. On checking the manual there is no reference to car locking interfering with charging. The only thing that makes a difference between charging at home and charging on a external post is the setting for “charge timer only at HOME” although the unlocking of vehicle should not have any effect, even with this setting activated, its the only thing I can come up with, clutching at straws, here, sorry.
 

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Hello Renwich. As per Gosport Dave, simply unlocking my car (62 kwh) when it's charging doesn't halt the charge. It does if I press the charge cap unlock on the key fob or on the dashboard button, but not if I just unlock the doors.
 

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My previous 40 leaf had odd habits with type 2 charging. If car doors were locked when charge was started would stop charging after a couple of minutes.
If car was unlocked during charging session always stopped.

Dealer understood above but never got information to stop the problems from Nissan to fix before I sold the car.

Nissan move at their own speed , on present car waited over three months pre Covid for warranty parts to arrive. Now fixed but oh so slow.
 

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Leaf e+
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Yep noticed this on occasion on my e+ too... Either stops charging depending on how the post handles or, or restarts charging. It did it today in fact on a public Polar charger. Does not seem to do it at home, but then that may be because I always use the cars timer at home...
 

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Discussion Starter #8
I’ll take it to the dealer as also noticed today that when I first open the Nissan app to check charging status this also stops the charge.... arrgghh
 

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Leaf e+
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If it's any help to narrow things down for your dealer trip, I always have the "charge timer only at HOME" enabled / selected. I've found when the charging has stopped in the past, hitting the 'charge timer off' button next to the steering wheel will restart charging. Certainly seen it on CYC / Polar 7kW posts, don't ever recall seeing it on PodPoint.
 

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A feature of the leaf is if you double push the unlock button it will unlock all doors and the charge port. This is regardless of the setting for the drivers door unlock on one button push.
Are you pushing the button twice per chance?

The app is another matter tbh.
 

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Discussion Starter #12
Think I've got to the root cause of this issue..... not good news.

I could easily replicate the issue as above as when charging if I unlocked the car it would pause the charging which was annoying but ok if I was attached to a post that didn't require a tag, but was a pain if it did as I would have to present the tag then go through the process of restarting the charge,

every time I opened the App to check charge status it would stop the charge until I sent the remote start charge request, again this was ok on a non tag post.

A few weeks ago I set off a a short trip into town, I got to the end of the road when I got the following error


error 1.JPG


So we turned the car around and parked up on the drive, then turned the Car off, Pushed the start button and I was presented the next error

error 2.JPG


As this was a Saturday afternoon, I decided to call the RAC, who turned up and knew nothing about EV's, The engineer hooked up the diagnostics to the car queried the codes and reset the fault codes

I took the car for a run round the block and the error came back, so the RAC follwoed me down to the local Nissan dealer and dumped the car with them.

Monday I got an email from the dealer asking me for a description of the fault to pass to the service department and asked me for my Mobile as a contact

Tuesday I got another email from the service department again asking for more information on how the fault occurred and for my Mobile contact

Thursday I got another email asking me to call the service department as they didn't have my number

I called and spoke to the lady who informed me that the car had been transported to Nissan in Gateshead and was again being diagnosed, she advised me to contact Nissan customer services and make a complaint so they code have an authorisation to issue me with a loan car, so called Nissan, they took my details reg and current location of the car, my details including mobile number and stated they would process my complaint and come back to me as a matter of urgency.

Tuesday after hearing nothing , the local Nissan dealer contacted me via email to give me an update, the issue was a suspected module fault in the main battery and that a replacement part would be a 3 week wait.

Friday I contacted Nissan customer services by phone and asked if my loan car had been processed as I had been without a card for almost two weeks now and my feet were getting sore from walking, the lady who answered stated the other lad dealing with my claim was on lunch, but if I left my contact number I would get a call back.

Tuesday, I sent an email asking for an up date, no response,

Wednesday I sent another email copying in someone from the Nissan UK PR dept and Customer services lead, no response

Thursday I sent another email copying in BBC watchdog, Rip off Britain, about an hour later I got a call from Enterprise car hire asking where they could drop a car off for me, then a call from Nissan informing me that they had found a fault on the Lithium Ion Battery controller and a fault on Cell 9 on the main battery.

2 weeks later I did the morning routine of checking on the Nissan app to see if my car had moved and instead of seeing it sat in Gateshead, it had moved back to the local dealer, So I contacted the service department who said they had been trying to contact me but they didn't have a mobile number for me..??

I arranged to collect the car the same night, next morning I get a call from Nissan customer services asking if I had had a positive experience with my complaint.... hmmmm

I ended up with a £100 voucher to use against my next service........

on a positive note, I can now unlock my car without disrupting the charge and view the charge status of the car again without disrupting the charge. oh a the car got a valet.
 

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An epic. At least it's sorted now.

What's at Gateshead? I think I've seen it referenced before. A specialist centre?
 

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What's at Gateshead?
One of the only two dealers who can work fully on LEAFs, and has the ability to replace or refurbish battery packs. As a local it still surprises me given how bad they've been to me when dealing with them directly - Easily the worst in the area imo.
 

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Surprising they are your local dealer going off your Zipcode and location posted ;)

Have you raised a complaint anytimes you've had bad service with them as it breaks the norm that most people have had with them?
 

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It's amazing that this fault is how so many other EVs are designed to behave. Having driven a Leaf for a while I was alarmed that both the Peugeot E208 and the MG5 I tested would stop charging when unlocked. One of the worst pieces of user experience design I've encountered.
 
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