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Discussion Starter · #121 ·
Another update: after waiting another 2 weeks, I phoned the dealership today, to see when we would be getting our Zoe back, they say they still have not received the part from Renault and can’t say when they will get it. They advised me to contact Renault customer service and ask them to chase it up. So I phoned customer service and they are going to contact the dealership and try and sort it out.
Getting an electric car repaired by Renault is not easy, in fact the only way to run an electric car is to own it while under manufactures warrant, at least you would get a loan car. So if we want to continue with electric car lark it looks like we may be trading the Zoe for an ex demo car, possibly a Zoe, BMW i3 or even Peugeot e208. Need to test drive a few after restrictions are lifted.
 

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Discussion Starter · #122 ·
Another quick update: Well the dealership finally got the part, with a bit of help from Renault customer care. Got a call today to say the car is still TRIPPING THE MAINS what is it with garages today nobody to diagnose faults through gut instinct. When I booked the car in I told them I had had a diagnostic test done which suggested there was a earth fault with the socket on the front of the car. You know where you plug the charger in. I assume they checked this or dismissed my suggestion. They say they are going to get back onto Renault customer care and ask them what to do next.
 

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Another quick update: Well the dealership finally got the part, with a bit of help from Renault customer care. Got a call today to say the car is still TRIPPING THE MAINS what is it with garages today nobody to diagnose faults through gut instinct. When I booked the car in I told them I had had a diagnostic test done which suggested there was a earth fault with the socket on the front of the car. You know where you plug the charger in. I assume they checked this or dismissed my suggestion. They say they are going to get back onto Renault customer care and ask them what to do next.
Jeez, what a pain. Most frustrating for you, I'm sure.
 

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Hi sorry to hear this - and i've just re-read the thread and see it is the Renault dealer in MK.... I literally just finished working on a Zoe today that I collected from Renault MK's car park because they misdiagnosed it and fitted parts that were not required and the owner took them to court to get his money back. I bought the car from him and have now got it back on the road using parts from an accident damaged Zoe and just completed it.

All I can say is Good Luck with Renault MK because you're going to need it... if you get fed up and give in with them (which you probably will in the end) then feel free to contact me if you want it looked at by someone who can actually fix it or if you just want to sell the car as is, i'll get it back on the road.

Cheers.
 

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Discussion Starter · #125 ·
10 weeks down the line and no further on ,
. The part didn’t fix it , they now say maybe it’s in the charging point ,which is what we suggested in the first place, but not sure .Car is still showing the same fault . Renault had agreed to cover the cost ,but now say they don’t want to pay for any more parts . What is £120 diagnostic charge for if it doesn’t diagnose ? . Brayley are back on to customer care but I am still with out a Car .my car has only done 18000 miles Any one know Mr Brayleys telephone number?
pam ( it’s my car)
 

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Discussion Starter · #126 ·
Does anyone have any idea how much a charging point costs for our Zoe. Our dealership is quoting, as a special deal £2131.81, this is part only no labour to be charged. My Range Rover never costs anything like that to repair unless it’s a major mechanical fault. It seems every part, if electrical on an electric car is is a major repair and all the parts seem to cost £2000+ and then £150 an hour to fit. I’m beginning to think electric cars are overpriced when new and cost too much to repair when the slightest overpriced part goes wrong. What happened to the idea electric cars are cheaper to maintain, as there are not so many parts to go wrong. I think we are all paying for the research and development of the electric car revolution.
 

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Do you mean the On Board Charger?

If so then these parts can be costly. But the issue is dealers don’t know how to diagnose faults properly.
 

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I suggest you seek out a specialist EV dealer who knows how to rebuild Zoe parts. I've found a couple on YouTube. They will diagnose and replace the individual parts instead of throwing the baby out with the bathwater.
 

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Speak, Eevee!
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IMO the manufacturers should be doing these more reasonable component-level repairs themselves, and providing the necessary parts and documentation to third party repairers. The "right to repair" thing going on in the EU needs to spread. Otherwise what's the point in an environmentally conscious vehicle if there is so much waste from replacing entire "blocks", economic write-offs when one sub-component goes wrong etc.
 

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Discussion Starter · #131 ·
Do you mean the On Board Charger?

If so then these parts can be costly. But the issue is dealers don’t know how to diagnose faults properly.
The dealer is saying the next thing to change is the charging point at the front of the car, the thing you plug the charging cable into. £2138 + labour. They are also saying that the fault code is saying it’s the electric filter but they have already changed that. Could it be the replacement is faulty too? If they change much else, the new parts are going to add up to more than the car is worth!!
 

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I find it outrageous that you would be expected to pay that amount of money on a poke and hope faulting technique. It’s one thing being told ‘we’re gonna swap this bit out and see if it works, if it does, it’s gonna cost you £xxxx’ but to ask you to pay upfront for the gamble is simply crap. Unfortunately I have no idea how you proceed but I am suffering empathetic rage.
 

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40kW Leaf Tekna & 22kW Zoë Q210 dynamique intens
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The dealer is saying the next thing to change is the charging point at the front of the car, the thing you plug the charging cable into. £2138 + labour. They are also saying that the fault code is saying it’s the electric filter but they have already changed that. Could it be the replacement is faulty too? If they change much else, the new parts are going to add up to more than the car is worth!!
I replaced the charging inlet harness on my Zoe a month ago with one I purchased from the breakers for £110.

I really took my time and it took me about 50 minutes with basic tools on my drive and worked perfectly.

It’s really easy to do, I still have the old one, the only thing that was wrong with it is that it was missing its weather flap, that’s why I replaced it.

It only plugs into 2 sockets you could literally unplug the one in your car, plug a used one in to test if it resolves the fault by laying it onto the front of the car then plugging it into your charger to see if it fixes the fault.

This is the unit for my car:

144198

And it plugs in in these 2 spots:
144199


Am I correct that you have a Q210 22kW Zoe?

I have one of these harnesses if you do that I know works and you could literally plug it in in 2 minutes to test if it solves the problem.
 

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Please don’t give Renault any more money, they don’t know what they are doing. Hevra have test parts that they let garages try so that they know for certain what will fix it since they have tried replacement Hevra test parts, got the car working and know what to order.
Cheers
 

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And the charge port with its wiring costs about £400 from Renault so they are just not telling the truth on that one !

Cheers
 

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Discussion Starter · #137 ·
Thanks for the replies, the dealership are telling me that the charge point is made up of various components adding up to £2131.81 and it would false economy to change different parts of it due to labour costs. If my hands were not tied behind my back I would take the car away from them. But we’re could I take it. The only recommendation I’ve had is Cleevly in Gloucester, but that will need flat bed truck transport.
 

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Thanks for the replies, the dealership are telling me that the charge point is made up of various components adding up to £2131.81 and it would false economy to change different parts of it due to labour costs. If my hands were not tied behind my back I would take the car away from them. But we’re could I take it. The only recommendation I’ve had is Cleevly in Gloucester, but that will need flat bed truck transport.
At this juncture, Cleevley is looking like a good option, I have watched their YouTube videos and they are a small family business that actually care about their customers.

They regularly put out videos that show that EV components can be serviced and repaired instead of just discarded and replaced which is what the main dealers do.

This approach may have worked for them with ICE servicing because the bits are simple mass produced and cheap, but when it comes to something like inverter failure on an EV these things are still pretty scarce so you need someone like Cleevley to say "actually this is just a relay which costs £5 that fails in this bit and we can swap that out with 2 hours of labour" instead of changing a £1000 part!

I would seriously consider sending it to them and paying for the transport, I'm sure you will get your Zoe fixed for a fraction of that cost even with transport and they will look after you.

From what I've seen this is what they do, how far are you from Gloucestershire?
 

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Thanks for the replies, the dealership are telling me that the charge point is made up of various components adding up to £2131.81 and it would false economy to change different parts of it due to labour costs. If my hands were not tied behind my back I would take the car away from them. But we’re could I take it. The only recommendation I’ve had is Cleevly in Gloucester, but that will need flat bed truck transport.
FYI - Cleevly now offer a national mobile service using a Nissan eNV200 electric van, so it might still be worth having a word with them to see if the work can be done at your place.
 

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Discussion Starter · #140 ·
I have told the dealship to go ahead with the repair, they are replacing the whole Battery Charging Block (BCB). They tell me it’s cheaper than changing one of the components inside because they have to lock the car out each time they change a part and that’s a 4 hour job, Renault technical advised them that is the best way to proceed. The dealership say as all their work normally comes under warranty they do not repair modules just replace the whole units. I did ask, if they going to change the whole BCB could they not put back the old Electric Filter replaced in error, not a chance. I then asked them for the working Electric Filter they replaced to be returned to me as it has a value as a working unit, trouble is they think they have thrown it away, I’ve told them to go look for it. I am going to ask for the BCB they remove from our Zoe to come back to me, maybe someone could benefit from this unit.
The only positive thing to come out of this farce is the fact that my wife will now sell her Zoe privately as a good secondhand car to buy:
ZOE, 2015, Top spec, Grey, professionally sound proofed, all the upper electronic components changed at a cost of £4000 and warranted for 12 months. As the battery is on lease that is warranted for life, so no worries there.
So if anyone wants a virtually rebuilt Zoe that’s whisper quiet.
She has vowed never to run another Electric Car that has run out of warranty.
She is leasing her next car.
 
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