[fenlander]

Our local dealer appears to have a new service where you can get a video of what they see while they carry out your service:

http://blog.elmsdirect.com/watch-your-car-being-serviced-with-a-citnow-video/#more-3301

Pretty cool - has anyone had a service carried out with visual reports?

 

[Geoff]

A very good idea for the customer but I can work much better if there is not someone looking over my shoulder.
I feel sorry for the service engineers to be subjected to this observation method which could cause mistakes.

 

[fenlander]

A very good idea for the customer but I can work much better if there is not someone looking over my shoulder.
I feel sorry for the service engineers to be subjected to this observation method which could cause mistakes.

I think the idea is more for them to record when convenient and they have something to show you, not over the shoulder all the time.

Much better than just phone call to tell you about all the problems if they can send you a video to get approval for any extra work.

 

[Paul]

Feel a bit sorry for that MINI's owner, seemed to be a lot going on there!

 

[markweatherill]

I like this - it should be made mandatory at Kwik Fit immediately!