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Hi all, really hoping someone else has had this problem and knows how to fix it!

Had my 2016 PHEV for about 11 months now, my phone has always been paired and has always worked perfectly with the handsfree system in the car.
Then out of nowhere 2 days ago i tried to make a phone call on it and there was no dial tone, instead just a crackly loud sound. My husband was able to call me back but again when
I answered the call in the car it went loud and crackly so neither of us could speak/hear one another.

I unpaired my phone thinking an error had occured, then re-paired it but still having the same issues???

My phone is a Samsung and is working fine outside of the car. Please help! Can't find anything online about this sort of thing happening.

Thanks!
 

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Same issue here. It started last week. The music plays fine. It’s just calls. Been trying to find a solution.
 
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