[Chris Paulin]

I have read on another owners club site about a problem with the tailgate creaking on cars built between March-May 2020!
The is problem driving at any speed, there is an intermittent "creaking" sound from around the
tailgate. Creaking is Renault's description. It sounds like a loose cable clicking against the plastic interior. Road surfaces can effect it. It's less noticeable if the car body has warmed up in sunlight. At first, you might think is down to poor boot storage or a loose safety belt. So do check, but it may be more serious.
The cause apparently is rough welding spots on the body shell which catch on the plastic boot liner.
The remedial work consists of removing the weld surplus, respraying and testing.
Such is the seriousness of the issue, that Renault UK have issued dealerships with the following information:

• a text guide to the issue
• photos of the affected tailgate.
• a sound file to illustrate the "creaking" sound
• remedial instructions to remedy the problem

Has anyone been effected by this problem?
Thanks to tjarrowsmith07 for the original post.

 

[cah197]

Odd creaks and rattles on a ZOE is now news?

 

[Chris Paulin]

Odd creaks and rattles on a ZOE is now news?

I would have thought it more serious if Renault have issued a repair bulletin!

 

[MrMoonUK]

Rattles are part and parcel of a zoe tbh if old model anything to go by.
However my near £90k model X is the undisputed king of rattles

 

[cah197]

However my near £90k model X is the undisputed king of rattles

No excuse for that. Leave it at Tesla until they sort it.

 

[Hotlush]

I've noticed a sound that is very much like the one described, will have to empty the boot to rule out the stuff stored in there.

 

[MrMoonUK]

No excuse for that. Leave it at Tesla until they sort it.

oh it’s been to tesla, they fix one another one happens, the X is notorious, but it’s still quieter than our old Zoe by a lot

 

[cah197]

I've noticed a sound that is very much like the one described, will have to empty the boot to rule out the stuff stored in there.

Have you found all the spare fixings under the carpet?

 

[cah197]

oh it’s been to tesla, they fix one another one happens, the X is notorious, but it’s still quieter than our old Zoe by a lot

Really? Mines been free of rattles from day one.

 

[evescu]

Really? Mines been free of rattles from day one.

Both my Zoe's have been/one still is rattle and creak free, so I guess, as with many other manufacturers, each car has its own peculiarities.

If there is some creaking occurring in ZE50, it has to do with the rock music rhythm... combined with the music volume...

 

[Hotlush]

Have you found all the spare fixings under the carpet?

Yep :-D moved them out too and there is a definite occasional "clonk" as you drive along. No obvious pattern or cause.
When dealer re-opens will have to get them to take a look.

 

[Chris Paulin]

Yep :-D moved them out too and there is a definite occasional "clonk" as you drive along. No obvious pattern or cause.
When dealer re-opens will have to get them to take a look.

When was your car built?

 

[Hotlush]

When was your car built?

Cant find anything on paperwork but it was one of the first uk deliveries, collected 24th march.

 

[WonkoTheSaneUK]

Hopefully, Renault will fix this under their "Product Quality" campaign.

Vehicle recall checker - Renault Owners - Renault UK

 

[Zoe2]

I have this sound on my new Zoe
What should I do?

 

[Mo1]

I have this sound on my new Zoe
What should I do?

Contact your dealer, and mention it has been discussed on here and Renault are apparently aware of the issue.

 

[Zoe2]

Contact your dealer, and mention it has been discussed on here and Renault are apparently aware of the issue.

Yeah gotta try that

 

[Sandy]

Looks like the old MK1 issue has resurfaced, dodgy roof weld for the hinges? Wasn't an issue on all cars, but did affect quite a few. I was one of the lucky ones without the issue. I believe the fix was, roof lining removal, grind the welds down a bit, paint, refit roof lining.

 

[Mo1]

Looks like the old MK1 issue has resurfaced, dodgy roof weld for the hinges? Wasn't an issue on all cars, but did affect quite a few. I was one of the lucky ones without the issue. I believe the fix was, roof lining removal, grind the welds down a bit, paint, refit roof lining.

Yep, about time they sacked that robot

 

[Sandy]

Yep, about time they sacked that robot

Its weird that it wasn't an issue from 2012 to 2014 then it became an issue for some cars between 2014-15 before the "fix" was identified then its been fine right up until now. Its almost like Renault don't learn from their mistakes.