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I detest car dealers. I’m sure the people are lovely to go out for a pint with, but why talk rubbish when they see a potential customer walk in?
Today I had, “My wife drove off with the charging cable of her i3 still plugged in and nearly took the wall with her”. (Did this really happen?)
In context.....I was suggesting the front charging point of the MG might work better for us due to the layout of our drive, vs a side charging point of an alternative Ioniq I said I was looking at.
Is it in the salesperson training to utilise any hint of a differential....even to the extent of a ‘story’?
Why also do they not assess a customer’s knowledge before making a fool of themselves? Blast away with there’s a fantastic offer......etc etc.......yeh, but what about the pre-heating? Look I’m only really looking at the build quality, space......I can get all those other details elsewhere.......but the discs do look a bit rusty 🤔
To be honest the MG ZS EV does look a nice bit of kit. And then the salesman gives me his ‘business card’ which is a 3rd party paint protect product card with his name and number scribbled on the back hastily......but he worked in BMW for 12 years before.....and they’ve got nothing to match the MG.....um.....see above 🙈
In comparison the Hyundai dealer was a bit better, aftershave not quite as pungent at 11am. “There’s a long wait for the Ioniq”, but they’ve just launched the new one........no shit........and it’ll be here in January......but the Kona is 12 months, yep. It’s full of tech the new model, have a look around.......ok, the screen looks like the old one........and so does the car in the brochure you just gave me, it hasn’t got the colour I want.....ah, it wasn’t available last year.......but at least I could see the build quality looked fine and the discs weren’t corroded.
Love dealers 🙈
 

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I detest car dealers. I’m sure the people are lovely to go out for a pint with, but why talk rubbish when they see a potential customer walk in?
Today I had, “My wife drove off with the charging cable of her i3 still plugged in and nearly took the wall with her”. (Did this really happen?)
In context.....I was suggesting the front charging point of the MG might work better for us due to the layout of our drive, vs a side charging point of an alternative Ioniq I said I was looking at.
Is it in the salesperson training to utilise any hint of a differential....even to the extent of a ‘story’?
Why also do they not assess a customer’s knowledge before making a fool of themselves? Blast away with there’s a fantastic offer......etc etc.......yeh, but what about the pre-heating? Look I’m only really looking at the build quality, space......I can get all those other details elsewhere.......but the discs do look a bit rusty 🤔
To be honest the MG ZS EV does look a nice bit of kit. And then the salesman gives me his ‘business card’ which is a 3rd party paint protect product card with his name and number scribbled on the back hastily......but he worked in BMW for 12 years before.....and they’ve got nothing to match the MG.....um.....see above 🙈
In comparison the Hyundai dealer was a bit better, aftershave not quite as pungent at 11am. “There’s a long wait for the Ioniq”, but they’ve just launched the new one........no shit........and it’ll be here in January......but the Kona is 12 months, yep. It’s full of tech the new model, have a look around.......ok, the screen looks like the old one........and so does the car in the brochure you just gave me, it hasn’t got the colour I want.....ah, it wasn’t available last year.......but at least I could see the build quality looked fine and the discs weren’t corroded.
Love dealers 🙈
That’s why the Milton Keynes EV Experience Centre is so good. They give you the information you want, and even test drives, without trying to sell you a particular brand.

With EVs, often the punter is more knowledgeable than the dodgy dealer (except @Miles Roberts and @Badger in Black of course)
 

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For starters, I can't think of a single EV that will let you start to 'ready' mode while there's a cable plugged in, even if there's no power being supplied - So no chance of putting it into gear and driving off. If there was ANY chance of any cars doing that I'm pretty sure the laws would require an emergency disconnection provision like petrol pumps have so it just let's the hose (or in this case cable) go free rather than risking significant damage and safety risks.

Anyway, this is pretty much how dealers always are. They generally aren't as knowledgeable as you would expect especially with EVs, and make up for it by talking crap, and telling you what you want to hear so they make the sale.

As above, if you are reasonably close to the EV Experience centre then that is a good option. Otherwise do your own research. The forums here, manufacturer websites, YouTube reviews, chatting with owners you may meet at rapid chargers etc.

I always just tell people to go to their local Car Club once they have decided what they like the look of and want a test drive too. You get to hire the car, self service with no paperwork or deposits, at a reasonable price for as long as you want. That way you get to try and live with it and see how it will really be day to day. No pushy salesman in the car with you.

Obviously this means you're sinking more time, effort and money into your search for a car, but at least you can be sure you know exactly what you are getting and know how it's going to be in everyday life rather than disappointment when the dealers lies start to surface.
 

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I'm not crazy, the attack has begun.
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Car dealers are not exactly 'unusual' in the spectrum of both retailers and trades persons right across the UK. They all, as you say, pick up on any "differential view" or "opinion" you may have and try to twist it to match what they want you to go away with.

I say try. Some try .. and fail ... that's the point where they start getting very rattled and I keep plugging away with the final 'kill' shots. "Stick to your guns" means (to me) take your line, keep shooting it at them even when they are only injured, and don't let them crawl away until you have finished them off completely.

The kill shot (in that scenario) is when the salesperson walks out before you do! ;)

That usually doesn't help, especially if you really wanted the thing you were after, but once you've decided not to bother, then I take it as fair game and a bit of a laugh.

Sometimes, of course, as I have mislead myself on too, one wants a thing sufficiently badly that one suffers the idiocy to get through to the sale. To do anything less would usually mean you buy nothing and never get anyone to work on anything. Sometimes you just have to push on ahead and plough a line across a field of muppets. Unfortunately, often your worst fears of utter incompetence are met with validation when you have to go back with some issue for 'them' to resolve.
 

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I think sometimes it’s worth being prepared to travel and find a good dealer and reward them with your patronage. As I mentioned above, Chorley Group and DSG have got a great reputation on this forum. I’ve just watched a video of James and Kate picking up their MG ZS EV from Miles, even though it meant travelling for a couple of hours. You don’t buy a car every day so why we insist on choosing the closest dealer by default I don’t know.

Also, a lot of independent EV specialists are prepared to deliver for no extra charge. They can’t rely on passing trade so need customers from far and wide.

As I’ve not experienced it personally, I wonder if Tesla’s sales model is any better. I believe they don’t have independent dealers and commissioned sales people. Everything is in house. To work there, you have to believe in the product and don’t need extra money on top of your salary to motivate you. Easier for Tesla and their staff, I suppose, as their cars sell themselves!
 

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Easier for Tesla and their staff, I suppose, as their cars sell themselves
Interesting comment, but have you ever been convinced by a dealership sales person to buy a car? As opposed to an advert, marketing or third hand reviews?
 

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Interesting comment, but have you ever been convinced by a dealership sales person to buy a car? As opposed to an advert, marketing or third hand reviews?
Interesting question. Not bought that many cars in my almost 40 year driving career. Let me think....

  • 1st car. Bought secondhand off my Aunt
  • 2nd car. Got new from a dealer but already had decided I wanted it.
  • 3rd car. Dealer demonstrator that I asked to buy once they’d finished with it.
  • 4th car. Acquired secondhand from my brother.
  • 5th car. Purchased used from a work colleague.
  • 6th car. Bought secondhand from a dealer, but had seen it on Autotrader.
  • 7th and current car. Zoe hired from evezy after seeing a post on this forum.
 

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Forgive me if I ramble but there may be the odd nugget of good advice below if you rummage.

The last car I bought was eighteen years ago. A second hand Bentley. The first bit of advice I got was from talking to a chauffeur outside my office and he said the real cost saving comes from finding a value for money servicing garage. When I was ready to buy a car I spoke to that garage asking if they would like to look after a Bentley for me. They said ‘yes’ if they saw it before I bought it. They advised me what to look for with my budget but said that I must first decide on what colour I (and my wife) preferred. They also offered to introduce me to a friendly ‘trader’ who could, if we wanted, almost certainly get a better deal than the asking price, plus the agreement to let my servicer see it first. This we did. That car has never let us down and it now going up in value.

The car I bought before that was two years earlier. An Audi A3 that my wife drives, loves and cherishes – but which will be subject to the ULEZ penalties in two years’ time. We may decide to keep the car and take the (almost) daily hit. However, in anticipation that we may change our mind we are thinking EV.

For interest I started by going to Berrys in Brentford. My experience was similar to that voiced by the OP. What is fun there is the fact that they sell electric i3s and also petrol minis – fun because you can hear the salesmen knocking the other technology as you walk from showroom to showroom!

I soon gave up hope of learning much from the average salesman. In 2019 the internet is your pool of knowledge. I have learned more since I joined SpeakEv a month ago than I’d learn visiting a showroom a day for a year.

I decided the i3 would be what would suit my wife best. That was the easy bit! Convincing her is the hard one. No dealer is going to give me long enough so I needed to borrow one. EvExperience don’t accept drivers who are older than 75. EVEZY could not tell me how long I’d have to wait for an i3 so I went to eVision who offered me one the next day. OK eVision are a bit more expensive but the car is parked outside our flat – and my wife is taking it out for short trips (round the block) to assure herself she’d be happy to own one.

This morning she said she would. Bravo. Tricky bit over.

We know the colour she would like. We have an under the arches chappie who is a recognised BMW servicing agent less than ten minutes’ walk away. I really do advocate making sure you are not going to get ripped off with main dealer service prices.

Now we wait and see. When and if we want to change we know precisely the car we are looking for (amperage, age and colour). There are a couple of web sites (and maybe others I have not spotted) who will list every car available that meets our spec in the country. When we see the right car we’ll ‘go in for the kill’. As someone has just said, why only buy locally?

Whether we ask our pal to 'negotiate' is up in the air - but we probably will as he's better at walking away from duff deals than I am. And there will always be another one round the corner.
 

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I'm not crazy, the attack has begun.
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Maybe it is simply 'me', but I have found sales people offer far less 'advice' and 'information' than they used to.

I usually seem to know my way around a car's controls better than they do, despite having never been in it. Pretty sad reality, really, they are salespeople, and they seem to recognise buyers these days are a lot more informed about the actual product. But at least those that recognise this simply sit back and let you experience the car, which, after gathering all the facts and opinions of others, is the last thing about a car to discover.

As I have mentioned before, for many reasons, of which the above is a big one, the UK dealership model is broken right now. Those that are getting a good reputation 'at a distance' are thriving through being a focused centre of knowledge and good practice. The only missing piece at the moment for that model is to make test drives practical by delivery to your home, which is still possible in some cases. (@Badger in Black , can you send me an Ioniq to try out? Can't find a local dealer with a BEV demo.]
 

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Forgive me if I ramble but there may be the odd nugget of good advice below if you rummage.

The last car I bought was eighteen years ago. A second hand Bentley. The first bit of advice I got was from talking to a chauffeur outside my office and he said the real cost saving comes from finding a value for money servicing garage. When I was ready to buy a car I spoke to that garage asking if they would like to look after a Bentley for me. They said ‘yes’ if they saw it before I bought it. They advised me what to look for with my budget but said that I must first decide on what colour I (and my wife) preferred. They also offered to introduce me to a friendly ‘trader’ who could, if we wanted, almost certainly get a better deal than the asking price, plus the agreement to let my servicer see it first. This we did. That car has never let us down and it now going up in value.

The car I bought before that was two years earlier. An Audi A3 that my wife drives, loves and cherishes – but which will be subject to the ULEZ penalties in two years’ time. We may decide to keep the car and take the (almost) daily hit. However, in anticipation that we may change our mind we are thinking EV.

For interest I started by going to Berrys in Brentford. My experience was similar to that voiced by the OP. What is fun there is the fact that they sell electric i3s and also petrol minis – fun because you can hear the salesmen knocking the other technology as you walk from showroom to showroom!

I soon gave up hope of learning much from the average salesman. In 2019 the internet is your pool of knowledge. I have learned more since I joined SpeakEv a month ago than I’d learn visiting a showroom a day for a year.

I decided the i3 would be what would suit my wife best. That was the easy bit! Convincing her is the hard one. No dealer is going to give me long enough so I needed to borrow one. EvExperience don’t accept drivers who are older than 75. EVEZY could not tell me how long I’d have to wait for an i3 so I went to eVision who offered me one the next day. OK eVision are a bit more expensive but the car is parked outside our flat – and my wife is taking it out for short trips (round the block) to assure herself she’d be happy to own one.

This morning she said she would. Bravo. Tricky bit over.

We know the colour she would like. We have an under the arches chappie who is a recognised BMW servicing agent less than ten minutes’ walk away. I really do advocate making sure you are not going to get ripped off with main dealer service prices.

Now we wait and see. When and if we want to change we know precisely the car we are looking for (amperage, age and colour). There are a couple of web sites (and maybe others I have not spotted) who will list every car available that meets our spec in the country. When we see the right car we’ll ‘go in for the kill’. As someone has just said, why only buy locally?

Whether we ask our pal to 'negotiate' is up in the air - but we probably will as he's better at walking away from duff deals than I am. And there will always be another one round the corner.
A picture of the Bentley please. Have you thought of having it converted to electric? ;)
 

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A picture of the Bentley please. Have you thought of having it converted to electric? ;)
123279


With Mrs G at the wheel. Now you see the challenge of convincing her the i3 is the right way forward after the A3.

Interestingly she is 'warming' and I spent some time fiddling around with the i3 seats yesterday. This morning the verdict was 'quite comfortable'.

FWIW the electric seat mechanism on that Turbo R costs £500 to renew/replace. Fortunately the only real bill I have paid for a long, long, time so I still regard it as cheap motoring considering it cost me less than an i3.

Electric? Yes. It would cost about twenty grand. ULEZ is not our worry with that car as it only gets used about a dozen times a year so. If the conversion prices for an Audi A3 drop (and again it would be about £20k) it would be worth thinking about as it has less than 30k miles on the clock.
 

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Discussion Starter #13
Maybe it is simply 'me', but I have found sales people offer far less 'advice' and 'information' than they used to.

I usually seem to know my way around a car's controls better than they do, despite having never been in it. Pretty sad reality, really, they are salespeople, and they seem to recognise buyers these days are a lot more informed about the actual product. But at least those that recognise this simply sit back and let you experience the car, which, after gathering all the facts and opinions of others, is the last thing about a car to discover.

As I have mentioned before, for many reasons, of which the above is a big one, the UK dealership model is broken right now. Those that are getting a good reputation 'at a distance' are thriving through being a focused centre of knowledge and good practice. The only missing piece at the moment for that model is to make test drives practical by delivery to your home, which is still possible in some cases. (@Badger in Black , can you send me an Ioniq to try out? Can't find a local dealer with a BEV demo.]
Agreed @donald ...... I thought Daewoo (was it?) were going to fix the model, perhaps they were ahead of the game.....at least by their sales model if not product.
 

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This morning she said she would. Bravo. Tricky bit over.

We know the colour she would like. We have an under the arches chappie who is a recognised BMW servicing agent less than ten minutes’ walk away. I really do advocate making sure you are not going to get ripped off with main dealer service prices.
Well done. The i3 grows on you. The more you drive it the more you like it.
 

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Car dealers are not exactly 'unusual' in the spectrum of both retailers and trades persons right across the UK. They all, as you say, pick up on any "differential view" or "opinion" you may have and try to twist it to match what they want you to go away with.

I say try. Some try .. and fail ... that's the point where they start getting very rattled and I keep plugging away with the final 'kill' shots. "Stick to your guns" means (to me) take your line, keep shooting it at them even when they are only injured, and don't let them crawl away until you have finished them off completely.

The kill shot (in that scenario) is when the salesperson walks out before you do! ;)

That usually doesn't help, especially if you really wanted the thing you were after, but once you've decided not to bother, then I take it as fair game and a bit of a laugh.

Sometimes, of course, as I have mislead myself on too, one wants a thing sufficiently badly that one suffers the idiocy to get through to the sale. To do anything less would usually mean you buy nothing and never get anyone to work on anything. Sometimes you just have to push on ahead and plough a line across a field of muppets. Unfortunately, often your worst fears of utter incompetence are met with validation when you have to go back with some issue for 'them' to resolve.
After returning to UK from Canada 20 years ago we were in the market for a second hand car. I had a hire car for a couple of weeks and was a cash buyer trolling round the car supermarkets. I remember one were we had the privilege of the salesmans skill in explaining all the benefits of a high mileage Vauxhall rep mobile. Had a test drive seemed pretty solid but was priced about 2.5K over Parkers guide. Got the sales spiel low cost loan, like a cup of coffee etc. Offered stupidly low price. Got the have to speak to my manager line. Came back after 5 minutes offered a couple of hundred off price and car mats. Stuck to my original offer and was told not to waste his time he had other customers waiting to test drive his stock. Success he walked.
 

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With all the Youtube reviews and car forums available I can't see the relevance of them to the average car buyer.
 

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This is why we need more private sales. Dealers of second hand cars offer no benefit at all. They just mark up the car from the price they paid at auction and do nothing to the car. The warranty they offer is next to useless. New car dealers vary a lot. I always look for a big discount off list and studiously avoid gap insurance and paint treatment.
 

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I've thankfully had very little experience of car dealers, but what experience I have was generally painful.

It gets a bit wearing when every single one will assume I don't have a brain in my head or will only speak to whichever male I've taken along as a second pair of eyes and ears. Although it's quite funny watching the reaction when they realise I do my research, I'm fairly technically minded and really, really can't be doing with sales pitches.

Getting the eGolf my relationship with the dealer improved dramatically when they accepted I knew more about the car than they did and showed interest learning about what I'd found out.
 

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Getting the eGolf my relationship with the dealer improved dramatically when they accepted I knew more about the car than they did and showed interest learning about what I'd found out.
:D(y)

And the next week they were selling washing machines in Currys.......or was that the week before?
 
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