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Discussion Starter #1
Hello! Anyone had issues with their car taking charge? After plugging in the light flashes green, dashboard shows the cable is plugged in, but does not show the charge duration. After 30 seconds there is a click and the charge light turns orange, then a few minutes later its white. Tried it with both my home charge point and the 3 pin plug one. Have it booked in at VW tomorrow, but just wondering if anyone else has seen this issue?
 

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You are probably seeing "red" according to VW. I believe this indicates there is an issue with locking the plug in the car. It is good you are taking it to VW as probably only a dealer can repair this. I have not seen this issue, but read the manual and this is my guess. Best of luck!
 

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Discussion Starter #6
Been at VW for a week now, and all they've managed to do is reset it to factroy settings twice with no change. Think its going to be in for the long haul 😞. Its only 4 months old!
 

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If it is a locking plug issue, they will probably have to replace the whole vehicle inlet, which is pricey, so maybe that's why they are stalling (or maybe I'm just a skeptic). Let's hope they sort it out next week.
 

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I have the same car. In my early days i had the non locking plug preventing charge. What i found it is necassary to remove the lower part of the socket as just sometmes the plug would not go in the last fraction and lock. No locking means no charging. Does it work on a rapid charger?
 

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Discussion Starter #9
Still no progress by VW, latest update today is that its going to a specialist for high voltage cable checks. Im driving around in a diesel courtesy car!
 

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So how is it going with the charging problems. I have the same problem and my car is at the dealership right now. I'm hoping it can be fixed right away but I'm really concerned about it. I'm the second owner of my 2016 eGolf and it only has 16,500 miles.
 

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Cheers - 6 weeks at the garage and finally sorted, cant remember what the issue was, just remember it took a long time to get sorted!
 

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Cheers - 6 weeks at the garage and finally sorted, cant remember what the issue was, just remember it took a long time to get sorted!
I think if my car had spent six weeks at the garage, I would want to know exactly what caused the problem !.
Another case of remote fixing from a distance by senior trained EV techs at VW I guess.
 

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Cheers - 6 weeks at the garage and finally sorted, cant remember what the issue was, just remember it took a long time to get sorted!
So it took 6 weeks? Well maybe you laid the ground work for my car but that would be too simple. My car was towed Sept 9 to the dealership...and then 3 weeks later was finally towed to several states away to be fixed. Reason is there was no one who is certified to work on EV. Guess we all have heard that before. Looks as if they tried to fix it remotely but that didn't work. Point is they towed to NJ where they say it was manufactured. I believe it arrived 11 days ago. The dealership in Jersey told the VW service manager in my state it would take 2 weeks. So in three days it will be 2 weeks. My extended warranty on my rental car has been extended 3 days. I wonder how it goes.

I'm seriously considering trading that car in for another and wonder if I can use Carfax to do that since they guarantee? the condition of it. OR just keep it since everyone seems to love their e-Golf and has absolutely no problems.?.?! I don't know spend double for a Model 3, or an Ioniq. Or better yet just buy a Honda Civic.
 

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I suggest waiting until the dealer has it fixed and getting the details on what they did so you can judge the likelihood of problem appearing again. I don’t think carfax guarantees the reliability of a car or its mechanical state, just that the facts they present, like any brands on the title or reported accidents. I hope you post again with a detailed description of the problem resolution, and good luck.
 

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I'll give some updates. It's prolly not as bad as I'm making it out to be but right now there's a great deal of uncertainty. It would be different if I was more familiar with the car but I know it worked fine, drove great, until these problems started so I'll wait and see. It's as if we are still in the "pioneer days" of EVs except that it has been at least 10 years between Tesla and the Nissan Leaf. For CA and other states where the e-Golf sold, where EVs are greater in number, I'm thinking that is where all of the technicians who are certified to maintain EVs are working. That being the case with new models coming out I hope their schools are packed with students and future techs. That's a whole new field and EVs in general opens a new world of opportunities. I should have been born a few decades earlier.
 

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I suggest waiting until the dealer has it fixed and getting the details on what they did so you can judge the likelihood of problem appearing again. I don’t think carfax guarantees the reliability of a car or its mechanical state, just that the facts they present, like any brands on the title or reported accidents. I hope you post again with a detailed description of the problem resolution, and good luck.
The car is back (on the 9/26) and it is running great. I was worried there but I knew it had LOW mileage and not old enough for the greater warranty to expire...beyond the basic one of 3 years. As it turned out the main electric battery plate under the car was damaged. And the battery module as well. On Sept. 18 the dealer told me the car will soon be ready if the battery doesn't need to be replaced.
On the 25th is when the car began to be towed from NJ to FL. I got it back on Saturday 9/26/20. Yet the dealership didn't give a breakdown what all was fixed other than what was told to him on the phone what will be fixed.

When the car was being charged (by the EV techs in NJ) on their fast charger I noticed through CarNet the battery was charged up to 106 miles. Probably not full capacity since it's not a good idea to do that. It sounds like VW regenerated my battery. And so the only thing I had to pay was $300.00 since I went 12 days over on the rental car. By that I mean the extended warranty covered 10 days and not 22.

OK, with all of that said the question of labor cost didn't come up when I picked up the car. Unless there is some surprise billing I didn't have to pay anything for the actual repairs/parts. And from I can tell VW regenerated my batter unless I got a new one. I didn't want to jinx it, I didn't even ask when he told me all I have to pay was $300.00. Maybe I should have.

Tonight I'm charging to about 50 miles to drive to a charger 19 miles away. Extra miles in case the charger doesn't work although the app says it does. I'm still cautious since this is new to me. If I charge to 80% and do that math from there it seems I should see what the actual range is. I mean the range that doesn't take into account actual driving and all the intricies involved.
 

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Could you please more specific. What is the part name of the “battery plate”? What does “regenerated” mean? Could you please post a scan of the paperwork you got from the dealer? Thanks!
 

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The only thing I know about the battery plate, that's the term the local dealer used (this was his first dealings with an e-Golf. Dealers in FL do not know much about them I got "battery plate" from him.) Basically he said it's on the bottom of the car that holds the battery, or the battery is set in. Sounds more like the battery tray. Not sure if this image opens.
 
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