e-Niro at Dealer. Vehicle out of use, off road awaiting parts

2108 Views 19 Replies 9 Participants Last post by Cliffheinz, Feb 11, 2021

Cliffheinz

Discussion Starter · Jan 31, 2021

A number of e-Niro owners have lost use of their car, in some cases for months, due to failure of the high voltage cabin heater (PTC Heater). Some owners have had the part replaced by their dealer only for it to fail a second time.

From postings across various Kia forums, it is known that more than a dozen UK cars have suffered this failure. Undoubtedly there will be additional unreported failures. Examples in mainland Europe and USA have also presented with the same fault.

Some of the affected owners based in the UK now have interest from the motoring and consumer press in running a story about this matter.
If your e-Niro has been out of use with a fault for more than 5 days please post a comment with brief description of the fault and indicate if you are willing to participate in a magazine feature about the failure.

1 - 20 of 20 Posts

prawlin

· #2 · Jan 31, 2021 (Edited)

There’s already another recent and active thread dedicated to this exact matter here....

www.speakev.com

Kia E Niro PTC HEATER FAULT

Hello, I was the proud owner of a 2020 facelift Kia e Niro, having unexpectedly got a cancelled order due to Covid19. We have had a number of new Kia’s in the past and been very happy with them and the service. I have been lurking on this forum for a long period, as well as the Kia e Niro site...

www.speakev.com

www.speakev.com

Not sure we need another one do we? Isn’t it better to focus all the same subject comments in one place?
Peter

Reactions: 1

Cliffheinz

Discussion Starter · #3 · Jan 31, 2021

prawlin said:
There’s already another recent and active thread dedicated to this exact matter here....

Kia E Niro PTC HEATER FAULT

Hello, I was the proud owner of a 2020 facelift Kia e Niro, having unexpectedly got a cancelled order due to Covid19. We have had a number of new Kia’s in the past and been very happy with them and the service. I have been lurking on this forum for a long period, as well as the Kia e Niro site...

www.speakev.com

Not sure we need another one do we? Isn’t it better to focus all the same subject comments in one place?
Peter

This thread is a poll which requires a new subject heading.

It is also wider than the PTC Heater issue covering any fault that has put an e-Niro off the road for more than 5 days.

starquake

· #4 · Jan 31, 2021

Does it include accident repair, mine has been in repair since early Jan due to parts supply as some idiot reversed into me (non fault accident on my part), causing need for new front bumper + fittings. It'll be repaired back to warrenty it by Kia authorised repairer, but atm eta is end next week earliest due to parts supply.

Should add it was a 1 lane B road, no passing space, amazon driver in front... stoppted and full force reversed into me as missed turn... without a dashcam would have settled 50/50. Nothing I could do to avoid as also had car coming up behind me.

Reactions: 1

Mjkelly5a

· #5 · Feb 1, 2021

Cliffheinz said:
A number of e-Niro owners have lost use of their car, in some cases for months, due to failure of the high voltage cabin heater (PTC Heater). Some owners have had the part replaced by their dealer only for it to fail a second time.

From postings across various Kia forums, it is known that more than a dozen UK cars have suffered this failure. Undoubtedly there will be additional unreported failures. Examples in mainland Europe and USA have also presented with the same fault.

Some of the affected owners based in the UK now have interest from the motoring and consumer press in running a story about this matter.
If your e-Niro has been out of use with a fault for more than 5 days please post a comment with brief description of the fault and indicate if you are willing to participate in a magazine feature about the failure.

Great idea let’s wreck confidence in a car and lower the 2nd hand values so the motoring press ghouls can get a story.

Sent from my iPhone using Tapatalk

Reactions: 4

prawlin

· #6 · Feb 1, 2021

Mjkelly5a said:
Great idea let’s wreck confidence in a car and lower the 2nd hand values so the motoring press ghouls can get a story.

Sent from my iPhone using Tapatalk

Totally agree! What is the point of actively encouraging such mainstream media negative publicity? I’ve just spent an awful lot of money from my life savings to get this great car. I don’t want my investment needlessly devaluing like that. Negative publicity tends to never be forgotten, even long after any such issues were resolved.
I truly feel for the tiny minority that are in this unfortunate situation regarding awaiting parts, but such publicity would not get the parts in any quicker. I fail to see why any Kia owner would want to promote such negative mainstream media publicity. Thus far I’m pretty happy with my amazing new car. Peter

Reactions: 3

DragonQ

· #7 · Feb 1, 2021

prawlin said:
Totally agree! What is the point of actively encouraging such mainstream media negative publicity? I’ve just spent an awful lot of money from my life savings to get this great car. I don’t want my investment needlessly devaluing like that. Negative publicity tends to never be forgotten, even long after any such issues were resolved.

Cars aren't investments, rather famously.

prawlin

· #8 · Feb 1, 2021

DragonQ said:
Cars aren't investments, rather famously.

I see what you’re saying of course. Maybe it’s the wrong word? I still see it as an investment, but obviously not one that I expect to make any financial profit from. However, I also don’t want to accelerate the expected depreciation any more than is necessary.
Peter

Xinix

· #9 · Feb 1, 2021

I hadn't thought of that but yes indeed. We are looking at a very small group and as Peter, I am very sorry for them and hope they get their issues solved rapidly and satisfactorily. If this were a BMW no magazine would want to run an article on it, but it is an electric car and oh boy, would that make for juicy headlines. And we all know that lies travel half way round the world while truth is still putting its shoes on.

Reactions: 2

starquake

· #10 · Feb 5, 2021

Car is back this week on mine. 3 weeks beginning to end, about normal for a car in for repair in end. (accident damage not PTC fault).

Reactions: 1

tomlawson

· #11 · Feb 11, 2021

Cliffheinz said:
A number of e-Niro owners have lost use of their car, in some cases for months, due to failure of the high voltage cabin heater (PTC Heater). Some owners have had the part replaced by their dealer only for it to fail a second time.

From postings across various Kia forums, it is known that more than a dozen UK cars have suffered this failure. Undoubtedly there will be additional unreported failures. Examples in mainland Europe and USA have also presented with the same fault.

Some of the affected owners based in the UK now have interest from the motoring and consumer press in running a story about this matter.
If your e-Niro has been out of use with a fault for more than 5 days please post a comment with brief description of the fault and indicate if you are willing to participate in a magazine feature about the failure.

Mine has just been diagnosed with the same issue and has now been out of use for 4 days with no indication of when it will be resolved. Did someone say on here that Kia uk monitor this forum and log issues? It’s really frustrating as I only have about 300 miles on the clock

Cliffheinz

Discussion Starter · #12 · Feb 11, 2021

tomlawson said:
Mine has just been diagnosed with the same issue and has now been out of use for 4 days with no indication of when it will be resolved. Did someone say on here that Kia uk monitor this forum and log issues? It’s really frustrating as I only have about 300 miles on the clock

Sorry to hear your car is out of action too. My heater broke in December and the car has been at the dealer since week 1 January.

Kia Customer Service monitor another UK forum, "the Kia Owners Club" but unfortunately one of the moderators on that forum closed down the thread about PTC Heater failure preventing owners from discussing the matter further or sharing experiences.

Grey e Niro

· #13 · Feb 11, 2021

tomlawson said:
Mine has just been diagnosed with the same issue and has now been out of use for 4 days with no indication of when it will be resolved. Did someone say on here that Kia uk monitor this forum and log issues? It’s really frustrating as I only have about 300 miles on the clock

When did you actually collect your car, very recently? i.e.when was it purchased?

tomlawson

· #14 · Feb 11, 2021

Grey e Niro said:
When did you actually collect your car, very recently? i.e.when was it purchased?

18th December

Grey e Niro

· #15 · Feb 11, 2021

tomlawson said:
18th December

Thank you - just trying to pin down the batch area. Mine was purchased in July and one of the first that came into the country after Lockdown 1. Unsure if yours, like some others was just sat in a dealership for some time before being purchased. If ordered and delivered for December, then it may be a larger batch of cars than first thought?

PS54321

· #16 · Feb 11, 2021

A good thread IMO. The poll particularly useful.
I think the concerns about plummeting depreciation because of such a thread are a little over egged. If that were true there’d be thousands of cars you just wouldn’t be able to give away; very few marques or models without a few horror stories!
Peter P, how do you think you’d feel if your car was affected?
Once again, if the manufacturers and dealers took proper care of their customers all this could be avoided anyway. Poor service bothers me more than occasional faults.

Grey e Niro

· #17 · Feb 11, 2021

PS54321 said:
A good thread IMO. The poll particularly useful.
I think the concerns about plummeting depreciation because of such a thread are a little over egged. If that were true there’d be thousands of cars you just wouldn’t be able to give away; very few marques or models without a few horror stories!
Peter P, how do you think you’d feel if your car was affected?
Once again, if the manufacturers and dealers took proper care of their customers all this could be avoided anyway. Poor service bothers me more than occasional faults.

Exactly - If manufacturers deal with a problem correctly, expeditiously, accept they got it wrong and why, then that negative perception disappears. Problem was identified, customers notified, repairs booked in, and a car provided in the meantime. Totally excellent service - that is what people remember, that is why customers come back time and time again.
You have prospective customers asking dealers about this very issue, who then phone Kia UK, who then state they are not aware of the this problem existing.
Think of those cars sat on the dockside in late December, yet to go out to dealers. PTC Heaters were removed from those, and they failed within 4 days.
Have KIA still continued to sell these cars? Is that fair on a customer who has waited probably 6 months or more for an e-Niro? I think not.
If this perception is allowed to continue, it is not the actual car itself that suffers it is the manufacturer as a whole.
We can all think of car manufacturers with stories behind them, or parts suppliers

See less See more

Grey e Niro

· #18 · Feb 11, 2021

PS54321 said:
A good thread IMO. The poll particularly useful.
I think the concerns about plummeting depreciation because of such a thread are a little over egged. If that were true there’d be thousands of cars you just wouldn’t be able to give away; very few marques or models without a few horror stories!
Peter P, how do you think you’d feel if your car was affected?
Once again, if the manufacturers and dealers took proper care of their customers all this could be avoided anyway. Poor service bothers me more than occasional faults.

Exactly - If manufacturers deal with a problem correctly, expeditiously, accept they got it wrong and why, then that negative perception disappears. Problem was identified, customers notified, repairs booked in, and a car provided in the meantime.
You have prospective customers asking dealers about this very issue, who then phone Kia UK, who then state they are not aware of the this problem existing.
Think of those cars sat on the dockside in late December, yet to go out to dealers. PTC Heaters were removed from those, and they failed within 4 days.
Have KIA still continued to sell these cars? Is that fair on a customer who has waited probably 6 months or more foran e-Niro? I think not.
If this perception is allowed to continue, it is not the actual car itself that suffers it is the manufacturer as a whole.
Yes they ride it out eventually, but those of that are old enough, think Ford Pinto - Dunlop - Corvair -

Grey e Niro said:
Exactly - If manufacturers deal with a problem correctly, expeditiously, accept they got it wrong and why, then that negative perception disappears. Problem was identified, customers notified, repairs booked in, and a car provided in the meantime. Totally excellent service - that is what people remember, that is why customers come back time and time again.
You have prospective customers asking dealers about this very issue, who then phone Kia UK, who then state they are not aware of the this problem existing.
Think of those cars sat on the dockside in late December, yet to go out to dealers. PTC Heaters were removed from those, and they failed within 4 days.
Have KIA still continued to sell these cars? Is that fair on a customer who has waited probably 6 months or more for an e-Niro? I think not.
If this perception is allowed to continue, it is not the actual car itself that suffers it is the manufacturer as a whole.
We can all think of car manufacturers with stories behind them, or parts suppliers

See less See more

tomlawson

· #19 · Feb 11, 2021

Cliffheinz said:
Sorry to hear your car is out of action too. My heater broke in December and the car has been at the dealer since week 1 January.

Kia Customer Service monitor another UK forum, "the Kia Owners Club" but unfortunately one of the moderators on that forum closed down the thread about PTC Heater failure preventing owners from discussing the matter further or sharing experiences.

You’re not in Bristol are you? They said they have one other same model car with exact same issue in since Jan 6th

Cliffheinz

Discussion Starter · #20 · Feb 11, 2021

tomlawson said:
You’re not in Bristol are you? They said they have one other same model car with exact same issue in since Jan 6th

No I'm in Staffordshire. There are 15 failures that I'm aware of and new cases are featuring on the various forums and social media groups every few days. I expect there are plenty more which may not get reported - a large proportion of owners don't visit these forums.

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