[Jez48]

This should possibly go in the general Charger forum, but I have yet to experience a problem with Ecotricity on Chademo.

But this response from Ecotricity to a CCS user in FB thought worth being saved for others as reference, particularly the later part on re-booting a charger that I've highlighted in bold..

When you're next attempting to charge your vehicle, there's a few pre-charge steps you should take -
Ensure everything is turned OFF in the vehicle.
All windows and doors on the vehicle are CLOSED.
Bluetooth/handsfree etc is turned OFF.

Vehicle is NOT currently connected to the pump.
Select the connector you wish to use BEFORE using it.
ONLY connect your vehicle once prompted to on the pump screen.

Should you find that you're still unable to start a charge, or you receive that same pump is in use error, you are also more than welcome to complete the emergency stop and recovery procedure. In most cases this will fix the issue. You can do this by doing the following -
Press the RED emergency stop button on the front of the pump.
Turn that same button a quarter CLOCKWISE, it should then pop back out again.
You will now need to select RECOVERY PROCEDURE on the pump screen. This will be in a blue banner and you can use the buttons found at the side of the screen to select it.
Now select ATTEMPT TO RECOVER. This can also be selected using the buttons at the side of the screen.
You will now be returned to the initial welcome screen.
Once this is done, you should now be able to initiate a charge by following the previous steps provided.

 

[80698]

The red emergency stop button on the DBT Chargers that Ecotricity use doesn't reset a charger. In fact in theory it doesn't do anything that would help a misbehaving charger start working again as it only disconnects the high voltage supply, but doesn't shut off power to the charger itself, nor reset the software. It's very odd that Ecotricity themselves are suggesting it unless it's simply for placebo effect.

To reboot a DBT Charger you must call Ecotricity, give them the charger ID and they will put it in maintenance mode and try to clear any past errors. Then if that doesn't work they will remotely reboot it.

That has fixed a problem for me a couple of times before, but an emergency stop never has done.

 

[Jez48]

The red emergency stop button on the DBT Chargers that Ecotricity use doesn't reset a charger. In fact in theory it doesn't do anything that would help a misbehaving charger start working again as it only disconnects the high voltage supply, but doesn't shut off power to the charger itself, nor reset the software. It's very odd that Ecotricity themselves are suggesting it unless it's simply for placebo effect.

To reboot a DBT Charger you must call Ecotricity, give them the charger ID and they will put it in maintenance mode and try to clear any past errors. Then if that doesn't work they will remotely reboot it.

That has fixed a problem for me a couple of times before, but an emergency stop never has done.

Hi
Thanks for your response and interesting. Not have tested it I cannot comment. Obviously may differ from unit manufacturers. The guidance I submitted was from Ecotricity in respect to the Rapid units in the UK, if this is factually incorrect I shall remove it, but it was provided in writing by the customer support in the UK.