Electric Drive Fault - ID.4
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I still have the car - VW CS/Executive office - can't even get it booked in (despite knowing about the issue a week ago!). They turned up with a rental car that was too small (despite being told prior I need an estate/SUV for my self employed business for taking equipment around!).
They probably have a bit of a backlog at the service centres.
Just watched the review by Richard Symons and his new ID.4 was littered with software issues.
Even I’m beginning to think that VW have lost the plot here! It’s like ID.3 launch all over again.
It’s one thing pushing them out the factory with slight issues, quite another when the dealer network, at least here in the UK anyway, can’t seem to cope with fixing/updating them.
It’s one thing pushing them out the factory with slight issues, quite another when the dealer network, at least here in the UK anyway, can’t seem to cope with fixing/updating them.
Yes totally agree - I've gathered the dealers don't have enough trained technicians at workshop level to deal with these barrage of software issues ! One large dealership has just 2 trained technicians, and another just one, and according to the dealer - a limited number of bays/kit to diagnose the ID range cars. Especially with the 2.1 software upgrade taking a day (if it goes well), it ties up both the technician and diagnosis equipment.
And in the meantime - VW UK (and Germany) keep pushing out / selling cars that have these software issues !
I don't "do" social media" ... but have found Twitter quite effective in the past ... it makes companies "focus their attention" on getting issues resolved ... (as they don't like the bad publicity for some reason !)
Has anyone else used Twitter to get a resolution / an issue speeded up?
Has anyone else used Twitter to get a resolution / an issue speeded up?
Was it just a temporary fault? In the ID.3 these faults can clear themselves in a few minutes. Worst case, you just disconnect the 12V battery briefly.
Fault lasted for half a day on day 5 of ownership, and day 8 all morning - then the faults vanished !
As you can guess (like many others who are sharing the pain of owning a VW ID range car) ... I have no faith in the car, and even less faith in VW UK's ability to support and get the issue diagnosed.
Now copying in most of the VW management team in Germany - who are brave enough to have their email addresses on the corporate website. Letting them know about the saga, and suggesting they don't send any more cars to the UK, until they fix the issues, or make sure the UK dealer network can cope !
As you can guess (like many others who are sharing the pain of owning a VW ID range car) ... I have no faith in the car, and even less faith in VW UK's ability to support and get the issue diagnosed.
Now copying in most of the VW management team in Germany - who are brave enough to have their email addresses on the corporate website. Letting them know about the saga, and suggesting they don't send any more cars to the UK, until they fix the issues, or make sure the UK dealer network can cope !
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How did they get the e Golf so right, and the ID3/4 so wrong? It’s madness that they threw out a perfectly stable, well developed platform/product in favour of this experimental idiocy.
All they needed to do was chuck a 50kWh battery under the new Golf and they would have been golden.
All they needed to do was chuck a 50kWh battery under the new Golf and they would have been golden.
It's a new software platform. The Golf 8 has similar software, but the issues aren't nearly as bad.
I agree - clearly a "step to far" when it came to "creating a new car" ... the new ID range pushed VW engineering to the edge ... and "over it" ...
VW can make cars, why didn't they buy-out a software/IT company and use the knowledge of the IT/SW company to "plug" their gaps in knowledge to make what could have been a good "all round" car ...
I ordered my ID.4 on the strength that they really couldn't mess up the launch of another model (as they have sadly done with the ID.3) ... but unfortunately - I was wrong ...
I think the ID.3 launch was genuinely impacted by Covid, timing wasn’t ideal and I’m sure development stalled at a critical time.
The ID.4 launch is less excusable, they shouldn’t be leaving the factory without the latest software and shouldn’t be relying on importers to update them before delivery, clearly some of them don’t know how to do it properly or at the very least don’t test sufficiently.
The good news is, it sounds like you’re only one software update away from getting a car that works properly.
I wonder how many cars have been delivered and how many are suffering issues? I guess only VW know that number.
Thanks Tooks - but sadly - I'm running 2.1 ... confirmed by the dealer who sold it to me ! It had apparently been update before it left Germany (explaining why it sat in Germany for 3 weeks after it's build).
In my conversations with VW / executive office - they claim to not know about any ID.4 issues and "swerve" talking about the ID.3. I've highlighted to them three ID.4 owners that I have read about (2 in the US, 1 in the Netherlands) - who has specifically reported the symptoms I have advised them of (initially ACC, then Electric Drive) - as you say, there will be more ...
The IDs are first gen cars on a brand new platform, teething problems are expected. Everybody goes on about how great Teslas are, but they had pretty major issues (and depending on who you ask, still have) when they were getting started. Prime example, 24 repairs in 17 months: 2013 Tesla Model S Long-Term Wrap-Up | Edmunds
It's a sad fact that the first gen of anything tends to be a bit crap, and it's a sad fact that the consumer that adopts the first gen is the one that suffers.
Mind you, Toyota started using electronic throttle control back in 2002, and despite growing numbers of reports of sudden unintended acceleration, it took them until 2009 to actually do a recall, and bloody hell was it a big one. Sometimes manufacturers just fuck up.
Hope VW sort out this mess soon, but frankly, I'm not surprised that it's happening. And having worked many years in engineering, my heart goes out to the engineers, because I suspect it wasn't their deadline that they were working to and that it wasn't their choice to ship cars that aren't ready, but it's their work getting slated.
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It's a sad fact that the first gen of anything tends to be a bit crap, and it's a sad fact that the consumer that adopts the first gen is the one that suffers.
Mind you, Toyota started using electronic throttle control back in 2002, and despite growing numbers of reports of sudden unintended acceleration, it took them until 2009 to actually do a recall, and bloody hell was it a big one. Sometimes manufacturers just fuck up.
Hope VW sort out this mess soon, but frankly, I'm not surprised that it's happening. And having worked many years in engineering, my heart goes out to the engineers, because I suspect it wasn't their deadline that they were working to and that it wasn't their choice to ship cars that aren't ready, but it's their work getting slated.
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I agree with you ... my specific rant/issue is to do with the way that VW aren't managing this.
- VW Mobile Assist (aka the AA) haven't been given the Diagnostics to interrogate the ID.4 (I felt sorry for the AA man who attended, he even contacted the VAG technician who said he hadn't got anything to diagnose an ID.4 !
- The Dealer network who are already "swamped" with ID.3 upgrades to 2.1, only have limited numbers of technicians who are suitably trained to deal with the ID range
- The dealers only have limited "bays" and "equipment" to deal with ID range vehicles, leading to backlogs - dealers in my area are quoting almost a month before it can be booked in !
- VW CS / Executive office have "fobbed" me off (the usual), promises of returned calls/emails (nothing received), claiming messages have been passed on (but they haven't), and effectively getting me to do the work for them for a failed 40k car !
Why launch a range of cars - where the support / knowledge isn't there to support and manage the "teething issues"? Surely they knew that this will just go to ruin their reputation and tarnish the brand name? (may be they didn't think of this) !
- VW Mobile Assist (aka the AA) haven't been given the Diagnostics to interrogate the ID.4 (I felt sorry for the AA man who attended, he even contacted the VAG technician who said he hadn't got anything to diagnose an ID.4 !
- The Dealer network who are already "swamped" with ID.3 upgrades to 2.1, only have limited numbers of technicians who are suitably trained to deal with the ID range
- The dealers only have limited "bays" and "equipment" to deal with ID range vehicles, leading to backlogs - dealers in my area are quoting almost a month before it can be booked in !
- VW CS / Executive office have "fobbed" me off (the usual), promises of returned calls/emails (nothing received), claiming messages have been passed on (but they haven't), and effectively getting me to do the work for them for a failed 40k car !
Why launch a range of cars - where the support / knowledge isn't there to support and manage the "teething issues"? Surely they knew that this will just go to ruin their reputation and tarnish the brand name? (may be they didn't think of this) !
In that case it could be a genuine fault, and not software related, but the coming and going nature of the issue still suggests an incorrectly applied update.
Hopefully they get you sorted soon, the ID.4 looks like a nice car. 👍
I'm on the cusp of doing just that ... (rejecting the car), I have 30 days ... according to the consumer rights act 2015.
The earlier it's done the easier it is and the stronger position you are in. If they currently can't say when it will be fixed and you wait then it looks like you are accepting a repair that might take weeks.
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