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had an R240, got an R90, might get a ZE50
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Thanks to the earlier posters for correcting me on the fact that the lease company appears on the V5 as the registered keeper.
It does seem wrong that the person who has leased the car can give it back and if another person leases the car the number of former keepers doesn't go up by one.
I shall be especially careful if I think of buying an ex-demonstrator.

Hope I've got it right this time.
 

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Speak, Eevee!
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I also arrived at a hypothesis that 3rd generation product they'd be getting it more right than others on their 1st.

Also concerned that mine is already due to be swapped.

So, what sorts of things are coming up, then? Lots of random stuff, or routine predictable things?
Random stuff. Maybe, indeed, I'm just noticing the reports due to actively looking out for them (and being a bit "nervous" due to the issues I've unfortunately had), as I don't in fact have a huge list to reel off. But I've seen a few pictures of "Battery charge impossible" on the new dash already and just thought "ugh", a report of only DC charging working, a couple of complete halts (motor failure etc) and a curious one about it sulking when switching between forward and reverse. Some, like yourself, prominent members of communities, which makes it harder to follow the idea of it just being random people signing up to ask about their problems etc.

Don't get me wrong, sounds like Teslas have their share of issues, which is far less forgivable as that's about the most expensive EV rather than the cheapest. But I'm not about whataboutism ;)

Not on the attack vs Renault or anything, it's just that thinking ahead, I don't really want (well, who does?) my next EV to involve flatbeds, spending 2 weeks in a petrol hire car while parts are shipped on the slow boat from France, etc... I'd like to be fairly confident that there's a high reliability rate, which I'm hoping the ZE50 will have but these reports make me twitchy. I guess WhatCar will tell us, in time. I'm still mildly bitter that one of my last BC (Before Coronavirus) birthdays, back in the days when we could socialise in a way more meaningful than sitting on Zoom looking up someone's nose via potatocam, was spent sat waiting for recovery ;)

I'm also spoilt in that my previous ICE car had zero problems aside from a £40 speed sensor in the 10 years I had it, which is apparently extremely lucky going by the times I've had my head chewed off for expecting the same of EVs :)
 
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I'm not crazy, the attack has begun.
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Some, like yourself, prominent members of communities, which makes it harder to follow the idea of it just being random people signing up to ask about their problems etc.
I am comfortable with the sense that it feels a reasonably solid car that I can rely on from A to B, but let down by some quality control niggles.

But, of course, early days yet!.... we'll find out in due course if I have regrets I said that!.....
 

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Random stuff. Maybe, indeed, I'm just noticing the reports due to actively looking out for them (and being a bit "nervous" due to the issues I've unfortunately had), as I don't in fact have a huge list to reel off. But I've seen a few pictures of "Battery charge impossible" on the new dash already and just thought "ugh", a report of only DC charging working, a couple of complete halts (motor failure etc) and a curious one about it sulking when switching between forward and reverse. Some, like yourself, prominent members of communities, which makes it harder to follow the idea of it just being random people signing up to ask about their problems etc.

Don't get me wrong, sounds like Teslas have their share of issues, which is far less forgivable as that's about the most expensive EV rather than the cheapest. But I'm not about whataboutism ;)

Not on the attack vs Renault or anything, it's just that thinking ahead, I don't really want (well, who does?) my next EV to involve flatbeds, spending 2 weeks in a petrol hire car while parts are shipped on the slow boat from France, etc... I'd like to be fairly confident that there's a high reliability rate, which I'm hoping the ZE50 will have but these reports make me twitchy. I guess WhatCar will tell us, in time. I'm still mildly bitter that one of my last BC (Before Coronavirus) birthdays, back in the days when we could socialise in a way more meaningful than sitting on Zoom looking up someone's nose via potatocam, was spent sat waiting for recovery ;)

I'm also spoilt in that my previous ICE car had zero problems aside from a £40 speed sensor in the 10 years I had it, which is apparently extremely lucky going by the times I've had my head chewed off for expecting the same of EVs :)
Just for further balance. We have owned Zoe’s for 5 years and never experienced any of the problems mentioned. So we (my wife) has another one ZE50 on order waiting delivery later this month. Whilst I have certainly had very reliable ICE cars in the past I have also had some real bad ones including Mercedes and Volvo so you get used to the ups and downs of car ownership (I have a running joke with my wife about how many broken down BMWs I have seen). Anyway we and all of us will be able to make a better judgement on the reliability of Zoe’s and all the other EVs when they have been around longer in numbers. One thing is certain and I absolutely agree with and that a. You have a very critical view of any new car you take delivery off and b. Reject any car early that is clearly going to be a Friday PM special
 

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2020 Corsa E
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How many Leaf owners have had serious failures? They'd be on here like a shot with them. They don't seem as numerous for serious dead car level fails that the Zoe is often plagued with.

The VW GTE variants and the Zoe seem to be at the top of the problem tree.
 

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Zoe Devotee
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I'm getting worried at the number of reported faults on here and RZOC
Whats being reported on RZOC out of interest? Out of that loop these days. Is it just a mirror of what we are seeing here?

I also arrived at a hypothesis that 3rd generation product they'd be getting it more right than others on their 1st.
Seems Renault have gone back to making all the same mistakes they made in 2015, which is weird.

Just for further balance. We have owned Zoe’s for 5 years and never experienced any of the problems mentioned.
On the flip side, while my Zoe was also reliable it had its fair share of things fail, mostly covered under warranty. Rlink was never that good. I had failed drop links, snapped springs, my TCU died after a compulsory update, mandatory updates that killed the heating. Partially trimmed boot that easy easily scratch. A paintwork defect on the bonnet that Renault refused to fix under warranty.
 

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If you're looking for something more reliable, I'd generally say head over to the Hyundai/Kia camp. There are a couple of known issues - one car in particular has had a failure on the battery cooling system, it seems, although Hyundai deny the irrefutable evidence - but generally I'd say the forums are incredibly free of problems. We've had ours for 15 months with the only issue being a 12V battery that won't keep charged - a fix for which has just come through. There were problems on a few cars in a bad batch of both e-Niros and Konas where the motor bearings failed with a clicking sound, which was sorted under warranty, and I've not heard of one for a while now.

All round though Hyundai/Kia deserve their reputation for reliability, even if their dealers are patchy (thankfully we have found a good one, Johnson's Hyundai in Oxford).

For the record, we have a Kona Premium SE 64kWh and a Zoe RE40 (one of the last of the previous gen cars), both bought last year.
 

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Discussion Starter #68
Honestly starting to waver a bit on my long term upgrade plans (hoping to upgrade to a second hand ZE50 in say, 3-5 years). I'm getting worried at the number of reported faults on here and RZOC, and I'm never been completely convinced that the argument of "it only looks bad because people only post up when there's a problem" is sufficient for how often the posts seem to pop up. Could do with some sort of analysis on all the EV subforums and how many % are complaining about a fault.

I've had two major faults myself, I know that biases me but I was still willing to accept it because a) good local dealer support (this hasn't changed) and b) I have a mk1, it's cheap as chips (as EVs go), so I don't expect the moon on a stick. And c) It's always had that odd "Zoe Charm" that makes me love her regardless. But the ZE50 is more expensive, appears more luxurious and I honestly thought they might have solved some of the reliability issues by now. It seems all they've done is pretty up the display that (still!) says "Battery charge impossible" or "Electric motor failure" :/
As the wounded (not really!) party in this thread, to be absolutely fair to Renault, and the (cr)App aside, any problems with the Zoe 50 are quite likely to be down to circumstance rather than general poor Renault workmanship.

The 50 only really started to appear in UK just as C-19 bit in Europe.

I imagine that led to short staffing through sickness and self-isolation across the supply chain followed by lock/shut down.

That left cars for 3 months in various states of build between Flins and the main dealer and those that were built, lying around the factory, in yards, on trains, boats and trucks.

There can’t have been time to “tidy up” before the whistle blew to shut it all down. Completely unexpected disruption.

Now the whole machine between here and there’s slowly coming back to life with fewer staff, smaller crews on shift, new working practices and cars still scattered in various states of being and readiness.

It’s actually a wonder there aren’t more issues. I bet there will be. And with the product of every other manufacturer of anything leading up to whenever Lockdown began wherever those firms are.

I think we may have to adjust our expectations and assume there might be problems with anything new that we buy right now.

Of course, that doesn’t mean we have to put up and shut up.
 

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Speak, Eevee!
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Whats being reported on RZOC out of interest? Out of that loop these days. Is it just a mirror of what we are seeing here?
To be honest I don't pay a huge amount of attention flitting between here and there as to where each report comes from but probably the latter

As the wounded (not really!) party in this thread, to be absolutely fair to Renault, and the (cr)App aside, any problems with the Zoe 50 are quite likely to be down to circumstance rather than general poor Renault workmanship.
And I'm probably being a bit unfair to be honest (worry does that but don't know why I'm thinking so far ahead anyway - Covid could mean we never have much reason to drive anywhere again anyway if we don't find some way to deal with it)
It's too early to say if it's a pattern. I just know the poor WhatCar reliability scores for the Mk1 seemed to kind of mirror the apparent number of reports. But to be fair to Renault, they will tend to see you right (they have with me), especially if you have the fortune of a competent dealer. (Heard a few horror stories on that front but largely about Arnold Clark it seems)

As you say, we do have to keep the virus disruption in mind as well
 

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To be honest i would suspect the factories finished any vehicles that were in flight and just moved them outside to storage instead of having a half built assembly line as it would allow a gradual shut down over a few days.
The main worry for me would be any cars that were just finishing building at the start of it all and then sat there with a full battery, or those that are in a dealership sat in the showroom not being used at all even more so.
 

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Renault Zoe ZE50 GT-Line Rapid Charge
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Mine was sat at the import centre for 3 months, but seems to have suffered no ill effects.
 

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How many Leaf owners have had serious failures?
A handful. Anecdotally, I'd say not as many as Zoe.

There is/was an issue with the service brakes on the 24 and 30. There is a recall that only covers the US. Google will find details if you are interested.



Minor issues are common. Our 24 had two safety recalls.
 

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Leaf vs Zoe reliability isn't exactly a contest is it :D
Part of that is down the dealer network. At best, Renault aftersales is uneven.

A shame. I quite like the Zoe. Good car, good price, so-so reliablity, terrible dealer network.
 

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Part of that is down the dealer network. At best, Renault aftersales is uneven.

A shame. I quite like the Zoe. Good car, good price, so-so reliablity, terrible dealer network.
As with all things, it depends which one you're talking about.

I've had nothing but great service from DSG Morecambe, Renault London West and Bristol Street Motors Exeter.

From what I can tell Renault HQ are making a concerted effort to address the CS issues.
 

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Speak, Eevee!
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DSG are a credit to Renault.

The impression I get on here is that the rest of the dealer network is very hit and miss though.
 
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Martins Group from our experience has been very good. Only Hants and Berks area though.
 

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evezy referral code d6540
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I’ve had good experiences with Renault Enfield. This dealership is owned by Renault UK. Don’t know if that is what makes the difference. Both times, the work was done while I waited. Took about 40 minutes each time, including the second visit which was for the first year service.

Mind you, both times they were very perplexed and somewhat disconcerted when I told them I didn’t have the vehicle’s key card o_O
 

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Discussion Starter #79
0900 this morning, truck turned up, loaded YR20 VYG up, dealer loaded up our bank account and we were back to where we started just under 3 weeks ago.

Have to say, despite the earlier issues, the Sales Manager at Stoneacre Chesterfield really went out of his way to sort this quickly.

I assume they’d done some under the table stuff with RCI to get ownership of the car from them. Guessing they’ve got a customer for it/smell a profit or want it as a demonstrator. RCI paid the dealer £27,045 for it to lease back to us. List for a GT line with Winter Pack is a shade off £30,500.

RCI kept trying to tell me we couldn’t cancel the agreement we’d signed digitally on the RCI Banque website because we had to to deal with the dealer - This is in direct contravention of the terms of cancellation in their own agreement and with the Consumer Contract Regulations.

So it’s all been done on the phone both with the dealer and with RCI who were both reluctant to put anything of substance in emails.

I assume what they’ve done is deleted/ripped up the contract and pretended the car never left them. Very naughty if they have.

Since it’s been signed and they won’t confirm it’s been cancelled, we’ll be sticking a Statutory Access Request into RCI to make sure they’ve disposed of our details and the contract as they should’ve done.

Anyway, relieved it’s all over - Proves to anyone reading this that cancellation within 14 days of delivery of a bought car, or of signing the lease/finance agreement under the Consumer Contract Relations 2013 works.
 

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Does the GT line with winter pack list with the PICG included or knocked off already? That's £3k difference straight off.
 
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