[AndyK]

It sounds like an engineer visit is required, but realistically that isn't going to happen overnight. They will need to arrange for a contractor to visit.

It sounds like either a problem with the internet connection, a faulty unit or a unit that hasn't been installed quite right.

During setup, make sure you have good wifi for the EO unit but also make sure you have good mobile data signal - your phone needs to communicate with EO central whilst it's still connected to the EO Mini Pro that won't yet be online. I discovered this the hard way!

 

[AndyK]

Not sure about that - we ended up doing the setup on my iPad (which has no SIM in it) because the process didn’t work on my iPhone 6S (apparently a known issue with that model). So it certainly wasn’t using the mobile network. In any case we have effectively no 4G signal at the house.

Interesting. It didn't work on my iPhone X because the iPhone didn't switch away from the EO's WiFI hotspot to my home WiFi fast enough for the EO software to be able to communicate with the servers (the timeout on the EO app was too short). When I tried with my Android phone with a 4G signal that works on my driveway, worked first time.

What annoyed me was the installers assertion that it was my home WiFi at fault for not having a strong enough signal - which was complete junk and they were clearly just trying to get away to their next job asap!