What are the chances of a class action law suit?Last Wednesday night our Soul EV refused to accept a charge from either the brick or our Chargemaster tethered charger. It comes up in the car with "Charger Error." The blue lights don't come on but you can her the relay on the wall box/brick click on and then eventually give up and click off. This has happened once before about 2-3 months ago. It took a few days but was diagnosed as the On Board Charger and this was replaced under warranty. Apparently looking at the worldwide forums its common. The car has done 12,000 miles and is about 15 months old.
My local dealer Stoneacre of Lincoln told us they were too busy to take the car in until the 7th of February (5 days away!) It had enough miles on it so I took it there the next morning anyway in case they had a chance to look at it or a cancellation. I also rang Kia to see if any other dealers could look at the car earlier. They said no. The 7th was the earliest. They also told me in no uncertain terms that they were not "legally obliged to provide me with a courtesy car." I'm sure this is true but I'm also sure I would not point that out so forcefully to a customer that I'm supposed to be helping.
As of today the car is still broken. Stoneacre don't know whats wrong with it and we have been without a car for 8 days. A loan car has been requested but nobody can tell me when/if we will get it.
I would urge anyone to be very careful if buying/leasing a Kia. In my opinion their customer service is awful. When we were considering the car we were lent one direct from Kia withing 2-3 days for a week. Now that we have one it's strange that this is now not possible.
Sorry rant over. Just a word of warning. Its a great car but when it goes wrong....
Mine does not fully charge. Started with 112 miles then dropped to 90, 86 and now is at 79 got this car at the end of August 2017.